Hakan Kilinc
Officer,VIC
Summary
My name is Hakan Kilinc & I am a 28 year old professional with a wide array of experiences across multiple channels of retail, sales, management, operations, recruitment, administration, data analytics, HR & people development.
My experiences below will speak to the various opportunities I've had along my career journey, however I would really appreciate the opportunity to speak to them in order to shed further light on what I've been able to learn, absorb, add to my toolset through & take inspiration from in translating to my approach towards whatever it is that I take on as a challenge.
Overview
10
10
years of professional experience
Work History
G.I Comparison Expert
iSelect
Docklands, VIC
09.2024 - Current
- Performed duties in a phone based sales role, providing customers with General Insurance comparison services to help match customers with the best policy to suit their needs.
- Effectively built rapport with the customers and established deep connections to further utilise leads across other facets of the business to maximise ROl.
- Demonstrated active listening skills by checking and reaffirming accuracy and understanding of information.
- Effectively articulated the options available in order to assist customers understand benefits, features & stipulations of products available from the range of providers whom were partnered with the business.
- Demonstrated the ability to learn complex/technical products in addition to Motor Insurance products to better utilise leads (Health and Energy products).
- Self-reflected on performance to look for further opportunities for improvement & analysed successes and failures.
- Demonstrated a strong desire and commitment to meeting targets and achieving results desired by the business.
- Identified problems and did seek further clarification & understanding where required throughout training & development.
- Practiced high levels of critical & analytical thinking in order to create possible solutions to help navigate around a multitude of roadblocks faced in a variety of scenarios and situations.
- Demonstrated resourcefulness in approaches and utilised relevant tools available to be able to solve problems autonomously.
- Demonstrated resilience against challenges and obstacles and handled a variety of rejections/ objections when dealing with customers & internal stakeholders.
- Established and maintained effective relationships with customers whilst gaining their trust and respect.
- Demonstrated technical knowledge and abilities necessary to develop and implement solutions, utilising software & applications including but not limited to Salesforce, DISC and the Microsoft Office Suite (Excel, Word, OneNote, Outlook).
- Initiated collaboration with others and supported peers in various occasions to assist facilitation of training.
- Followed safe work procedures and instructions.
- Complied & upheld standards to meet OHS legislation.
Career Break
-
Melbourne, VIC
03.2024 - 09.2024
Internal Resourcing & Talent Specialist
L.E.K. Consulting
Melbourne/Remote, VIC
01.2023 - 03.2024
- Worked directly with the Business/Partners as a trusted advisor leading strategic operational decisions concerning management of the workforce.
- Managed the internal workforce to staff projects of varying lengths with different team sizes and different requisite skillsets, while making sure people are fully utilised and developing their own skills and careers.
- Sat between the Partners and Consulting Cohort in the Australian business to strategically schedule the Consulting workforce onto engagements and forward plan in order to mobilise quickly and efficiently.
- Made staffing decisions that balanced the impact staff, clients, the companies growth agenda and operational performance.
- Actively managed staff by meeting regularly to understand their individual capabilities, experience and development goals/needs to allocate them in a way that develops their skills and careers and with retention strategies in mind.
- Worked closely with global offices to proactively deploy Australian staff to overseas offices, in order to meet their demands and optimise Australian business performance.
- Managed all leave for all staff.
- Managed the Australian part of the global inter-office exchange program.
- Reported in areas that are related to allocations such as utilisation, headcount, demographics.
- Contributed to headcount forecasting and longer term workforce planning for the Australian business.
- Handled general employee relations matters.
- Assisted Talent Development, Retention & Acquisition.
- Contributed to broader reporting for the business.
- Created good working relationships with the Employer’s trading companies as well as employees.
- Planned work allocations and identified key priorities.
- Applied safe working practices under applicable occupational health and safety legislation and best practice standards.
- Communicated ideas and suggestions to senior management and/or the Partners of the company.
Allocation & Replenishment Analyst
Accent Group Ltd
Cremorne, VIC
09.2022 - 01.2023
- Created detailed technical reports highlighting findings to various retail operations departments.
- Examined inventory levels on regular basis, verifying supply adequacy against expected sales.
- Assessed data reports on store purchases to better understand popular and unpopular merchandise.
- Reviewed sizing information on footwear & clothing across Australia/New Zealand to verify diversity of item sizes compared to expected demand.
- Recorded sales data using Excel & AP21 for reporting, buying and planning purposes.
Senior Store Manager
Skechers (Accent Group Ltd)
Moorabbin, VIC
04.2022 - 09.2022
- Drove membership loyalty by coaching team through dedicated rewards program to drive customer retention.
- Delegated work to a large team, setting priorities and goals to achieve targeted sales as well as operational goals.
- Planned incentive programs to maximize employee performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared rosters, daily action plans and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Skechers (Accent Group Ltd)
Keysborough, VIC
11.2021 - 04.2022
- Bumped in a new store and directed the process with a new team.
- Built a loyal and returning customer base through excellent customer service and experience.
- Established a daily, weekly and fortnightly routine to ensure consistency in performance, standards and store appearance.
- Implemented a multitude of sales training techniques to ensure consistency within the team.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Helped other stores in the region as well as the newly recruited Area Manager to ensure consistency within the region.
Store Manager
Macpac (SRG Retail Group)
Moorabbin, VIC
01.2021 - 10.2021
- Assessed, optimized and elevated operations to target current and expected demands.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Strengthened work flow productivity by hiring, managing and developing team members with progression planning to minimize turnover.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Skechers (Accent Group Ltd)
Glen Waverley, VIC
09.2019 - 04.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced team rosters and prepared cash deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing team members.
Assistant Store Manager
Skechers (Accent Group Ltd)
Chadstone, South Wharf, Southland & Eastland, VIC
08.2018 - 09.2019
- Collaborated with team and upper management to identify opportunities, develop timely solutions and create action plans.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Exceeded comp growth by 10-15% throughout all locations in the first 2-3 months of being employed within respective locations.
- Utilised the opportunity to work across multiple sites to comparatively establish methods that worked in different settings and for different demographics.
Retail Sales Assistant
Cash Converters
Narre Warren, VIC
10.2017 - 07.2018
- Strengthened sales skills and was able to observe and experience a different side of retail which provided a completely raw fresh perspective on retail and business.
- Gained more insight into GP based sales, KPI's, purchasing of goods, product knowledge in fine jewellery, home appliances, tools & hardware, white goods, car audio and collectables as well as finance.
Assistant Store Manager
Liquorland Hallam
Hallam, VIC
02.2015 - 10.2017
- Learning and actively working on stock replenishment, manual ordering, monitoring cash flow and training new team members as well as assisting with sales.
- Initiating sales maximizing through returning customers by up-selling and pushing exclusive products to increase profitability.
- Learning Rostering, KPI tracking, weekly reporting and logistics scheduling to have a better understanding of day to day operations.
Education
High School Diploma (VCE) -
John Monash Science School (Select Entry)
Clayton, VIC12.2014
BBA - Law & Commerce
Deakin University Melbourne Burwood Campus
Skills
- Understanding of KPI's, Comp Growth, GP %, Wage %, Merchandise Planning and Budget Forecasting
- Rostering, wage management, HRM, CRM and contingency planning across multiple platforms including Salesforce, Kronos, DayForce & Zendesk
- 8 years of management experience across different retail environments & team sizes varying from 5-30 individuals
- Second hand retail and sales experience, understanding of wholesale, buying and assigning RRP based on profitability
- Team training & coaching on an individual basis as well as mass scale
- In depth knowledge of a multitude of different industries & sectors including but not limited to retail, merchandising, finance, insurance, professional services & consulting
- Ability to multitask, take initiative & operate with a high level of professionalism
- Visual merchandising in a small and large setting
- Stocktake planning, preparation, execution and reporting acumen
- Stock movement and logistics management
- Proficient across the entire Microsoft Suite
- Recruitment, shortlisting, interviewing and training
- Allocation of goods & resources utilising quantitative & qualitative data analysis as well as other methods in tandem with software ranging from AP21 to SAP
- Strong organizational management principles & skills
- Statistical, comparative & qualitative data analysis skills
- Strong communication & rapport building with internal and external stakeholders
- Senior stakeholder management
- High level of attention to detail
- High & complex levels of critical thinking
References
Available upon request.
Languages
English
Native/ Bilingual
Turkish
Native/ Bilingual
German
Limited
Spanish
Elementary
Timeline
G.I Comparison Expert
iSelect
09.2024 - Current
Career Break
-
03.2024 - 09.2024
Internal Resourcing & Talent Specialist
L.E.K. Consulting
01.2023 - 03.2024
Allocation & Replenishment Analyst
Accent Group Ltd
09.2022 - 01.2023
Senior Store Manager
Skechers (Accent Group Ltd)
04.2022 - 09.2022
Store Manager
Skechers (Accent Group Ltd)
11.2021 - 04.2022
Store Manager
Macpac (SRG Retail Group)
01.2021 - 10.2021
Store Manager
Skechers (Accent Group Ltd)
09.2019 - 04.2020
Assistant Store Manager
Skechers (Accent Group Ltd)
08.2018 - 09.2019
Retail Sales Assistant
Cash Converters
10.2017 - 07.2018
Assistant Store Manager
Liquorland Hallam
02.2015 - 10.2017
High School Diploma (VCE) -
John Monash Science School (Select Entry)
BBA - Law & Commerce
Deakin University Melbourne Burwood Campus
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