Hakim Elhouh
Eglinton,WA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
Work History
Senior Restaurant Manager
The Amberton Beach Bar And Kitchen
01.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant/Duty Manager
WesportCoast Hotel
12.2014 - 12.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Restaurant Manager
Harkins Bistro
03.2010 - 11.2014
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Alsco, AHA
Diploma in Restaurant Management Level 7 - Hospitality
Athlone, A. I. T.
Ireland 09.2012
Skills
- Inventory Control
- Problem Solving
- Team Leadership
- Cost Control
- Staff Training
- Performance Management
- Organizational Skills
- Conflict Resolution
- Customer Service
- Labor Management
Timeline
Senior Restaurant Manager
The Amberton Beach Bar And Kitchen
01.2023 - Current
Restaurant/Duty Manager
WesportCoast Hotel
12.2014 - 12.2022
Restaurant Manager
Harkins Bistro
03.2010 - 11.2014
Alsco, AHA
Diploma in Restaurant Management Level 7 - Hospitality
Athlone, A. I. T.
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