Hal Wilson
3/13 Crimea St. Caulfield North,Australia
Summary
Results-oriented professional with a proven track record of providing exceptional customer service and maintaining a high level of cleanliness and organization. Skilled in time management and multitasking, with the ability to quickly adapt to changing environments. Known for cultivating warm relationships with customers and promoting guest satisfaction. A fast learner with excellent interpersonal communication skills, capable of motivating teams and enhancing multitasking abilities.
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
10
10
years of professional experience
Work History
Houseman
Silk Hospitality
Melbourne, Victoria
09.2024 - Current
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Organized supplies for use based on expected customer needs.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Made arrangements for dining, laundering and dry cleaning.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Room Attendant
Milano Apartment Service
Swanston Street, Vic
08.2023 - 09.2024
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Room Attendant
Batman Hotel Melbourne
Melbroune , VIC
02.2020 - 03.2023
- Provided guests with information about local attractions and services using a variety of resources.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
Housekeeping and Maintenance
Kimberly Gardens
St Kilda East
01.2015 - 01.2017
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively
- Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks
Education
Certificate III - Individual Support
Selmar Institute of Education
Melbourne, VICNathalia Secondary School
Nathalia, VICSkills
- Time management
- Multi-tasking
- Fast learner
- Adaptability
- Customer Service
- Interpersonal Communication
- Skills management
- Guest Relations
- Coaching abilities
- Motivating Teams
- Multitasking Abilities Enhancement
- Excellent multitasking capability
Accomplishments
2008-Certificate of Achievement, In recognition of Achievement in Home Economics
2015-Certificate of Responsible Service of Alcohol
2016-Acrredited Barista- Prepare and Serve Coffee, The Coffee School , Melbourne
References
- Nani, PCA Supervisor, Arcare Caulfield Aged Care, 045072023
- Leah Alada , Housekeeping Manager, Ac Marriot Hotel Melbourne Southbank, 0431629086,
Timeline
Houseman
Silk Hospitality
09.2024 - Current
Room Attendant
Milano Apartment Service
08.2023 - 09.2024
Room Attendant
Batman Hotel Melbourne
02.2020 - 03.2023
Housekeeping and Maintenance
Kimberly Gardens
01.2015 - 01.2017
Certificate III - Individual Support
Selmar Institute of Education
Nathalia Secondary School