HALA CHAMI
Merrylands,NSW
Summary
To further my career with a growth‐oriented firm that will allow me to utilize my experience and knowledge as an existing manager in the customer service industry. I anticipate a career progression and thrive for challenges, and to excel and to achieve all my goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Caring Family Day Care
06.2018 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Educator
Kids Village Family Day Care Educator
01.2016 - 01.2017
- Work with children of all ages
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- School drop offs and pick ups
Shift Manager
Lidcombe McDonalds
03.2007 - 02.2016
- Consistently active in current/new employee training and orientation.
- Responsible for the operations of the store during shift.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Opening of store, setup the daily schedule assigning crew members to their shift.
- Always meet and exceed KPI's.
- Changing and counting cash drawers.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Retail Salesperson
Lavish Homes
06.2013 - 01.2014
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
Diploma of Early Childhood And Education - Early Childhood Education
Omega Training
Merrylands, NSW02.2018
High School Diploma -
Auburn Girls High School
Auburn, NSW12.2008
Skills
- A polite, enthusiastic, reliable, trustworthy and courteous professional individual who is highly motivated and an extremely fast and consistent hard worker with a “can do” attitude”
- Time Management
- Ability to manage a large number of individuals in a team
- Ability to speak Arabic and English fluently
- Excellent complaint handling and customer recovery skills
- Excellent customer service and communication skills
Certification
First Aid Certificate Work Placement Certificate (Business Services) Diploma of Early Childhood Education & Care Shift Supervisor Certificate Certificate III in Retail Statement of Attainment in MYOB HSC Certificate
Timeline
Manager
Caring Family Day Care
06.2018 - 02.2019
Educator
Kids Village Family Day Care Educator
01.2016 - 01.2017
Retail Salesperson
Lavish Homes
06.2013 - 01.2014
Shift Manager
Lidcombe McDonalds
03.2007 - 02.2016
Diploma of Early Childhood And Education - Early Childhood Education
Omega Training
High School Diploma -
Auburn Girls High School
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