Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Hala Khresat

Beverly Hills,Australia

Summary

Social work student nearing completion of a Bachelor of Social Work, possessing over 1,000 hours of experience in the social work field. Expertise includes support work, advocacy, and culturally responsive client support. Previous roles in hospitality and administration have developed my communication, leadership, and problem-solving abilities. I am dedicated to advancing social justice and equity for diverse communities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrator

Collective Works
Saint Peters, NSW
09.2023 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Social Work Student

Family Planning Australia
Newington, NSW
07.2025 - 10.2025
  • Contributed to international development projects focused on improving sexual and reproductive health outcomes in the Pacific region.
  • Assisted in program research and resource development in collaboration with international partners.
  • Gained experience in working with culturally diverse communities.

Work Placement

Ethnic Community Service Cooperative (ECSC)
Marrickville, NSW
01.2024 - 04.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Analyzed problems and worked with teams to develop solutions.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Barista

Starbucks
Hurstville, NSW
01.2022 - 09.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues, and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Shift Supervisor

KFC
Riverwood, NSW
11.2018 - 09.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Social Work -

Western Sydney University
Sydney, NSW
01.2025

Highschool -

Beverly Hills Girls Highschool
Beverly Hills, NSW
01.2021

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Team building and leadership
  • Data confidentiality
  • Team collaboration
  • Confidentiality compliance
  • Cultural competency
  • Community outreach
  • Effective communication
  • Conflict resolution
  • Case management

Certification

Working with children check

National Police Check

References

  • Natalie Ducki, Collective Works CEO, 0400424660
  • Tanya Montoya, Family Planning Australia Manager, 0423030846
  • Amina Mohammad, KFC Assistant Manager, 0433883962

Languages

Arabic
Professional

Timeline

Social Work Student

Family Planning Australia
07.2025 - 10.2025

Work Placement

Ethnic Community Service Cooperative (ECSC)
01.2024 - 04.2024

Administrator

Collective Works
09.2023 - Current

Barista

Starbucks
01.2022 - 09.2023

Shift Supervisor

KFC
11.2018 - 09.2023

Bachelor of Social Work -

Western Sydney University

Highschool -

Beverly Hills Girls Highschool

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Hala Khresat