Hala Mahboub
Melbourne ,Australia
Summary
Highly motivated Major Accounts Manager with 10+ years of sales experience in Transport and Logistics. Proven track record of exceeding targets and building strong client relationships. Skilled in negotiating contracts, managing key accounts, and leading successful sales teams.
Results-driven professional with a go-getting attitude in identifying new clients and managing long-term client relationships. Proven track record in achieving sales goals and developing new business. Excellent communication and organizational skills, fostering strong relationships with customers and colleagues. Strong commercial acumen and analytical skills to identify market opportunities and develop strategies.
Overview
20
20
years of professional experience
Work History
Business Development Manager
State Transport
MELBOURNE , VIC
02.2024 - 10.2024
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Organized meetings between senior management and prospective customers.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Collaborated with internal teams for successful execution of projects.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Leveraged cold calling, in-person visits and referrals to build leads.
Key Account Manager/Sales
Myfreight
Melbourne, VIC
02.2018 - 02.2024
- Identify and assessed essential client requirements.
- Ensure the correct products and services are delivered to clients in a timely manner
- Serve as the link of communication between key clients and internal teams
- Effectively managed customer problems ensuring continued confidence
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Return to Work and Claims/Injury Management
Toll Ipec
Melbourne, VIC
06.2013 - 06.2017
- Manage worker's compensation claims and all associated documentation including claim forms, medical certificates, medical invoices etc
- Demonstrated understanding of claims cost estimating, cost management strategies and financial implications of claims management on premium calculations
- Expert in IMS program and trained other RTW specialist at different sites in using the system
- Provide occupational rehabilitation advice and assistance where required
Senior Accounts Payable/Accounts Receivable Officer
Toll Ipec
Melbourne, VIC
02.2011 - 03.2012
- Manage the collection activities of a portfolio of accounts and prepare report for senior management
- Coordinate new account applications including credit worthiness and reference checks
- Liaise with credit agencies to review potential new and existing customer’s financial position
- Accurately allocate payments received and resolve any discrepancies
- Enter transactions in a timely manner to ensure the currency of the debtor's ledger
- Maintain credit analysis registers annually for each customer
- Ensure all account queries are resolved promptly and efficiently
Internal Accounts Manager
Toll Ipec
Melbourne, VIC
01.2008 - 01.2011
- Handled significant client portfolios with a focus on big-name brands like L'Oreal.
- Maintained long-term client relationships for continued service
- Engaged frequently with clients to maintain high satisfaction levels
- Monitored and optimized supply chain processes
- Ensured coordination for meeting delivery schedules
- Set and upheld high standards in customer service
- Created customized solutions for distribution requirements
- Secured new agreements with optimized pricing
- Developed and implemented strategies to increase existing customer loyalty.
- Created customized presentations for clients to demonstrate the value of our products and services.
- Gathered and analyzed customer data, identified trends, and developed solutions to improve sales and customer retention rates.
Senior Customer Service Representative
Victorian Express
Melbourne, VIC
01.2005 - 01.2007
Education
CPR And First Aid -
St John of God
03.2023
Dangerous Goods Program/Training -
Spectra Training
03.2015
5 Day OHS For Health And Safety Representatives -
Chisholm Institute
Dandenong, VIC01.2010
High School Diploma -
Lyndale Secondary College
Dandenong North, VIC01-1999
Skills
- Negotiate contracts and close agreements
- Strong networking skills and social platforms
- Strong Verbal Communication
- Work well in a team or Independently
- Proficient in CRM Platforms
- Strong client relationship building
Accomplishments
- Exceeded performance KPI's determined by the National Sales Manager within 3 months of employment by identifying additional business prospects that added additional revenue within first quarter.
- Maintained a diverse portfolio of small to large clients, with positive feedback from all departments involved including clients.
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
References
- Nathan Allan, National Ops/Sales Manager, State Transport, 0478 704 511 - 2024
- Rui Ta, CFO/Sales, Myfreight- Ringwood, 0433 408 636 - 2023
- Rob Wator, Risk and HR Manager, Toll Ipec- Melbourne Airport, (03) 8791 3804, 0421 918 465
- Damien Phillips, Senior Client Sales Manager, Toll Ipec- Melbourne Airport, 0409 795 341
Timeline
Business Development Manager
State Transport
02.2024 - 10.2024
Key Account Manager/Sales
Myfreight
02.2018 - 02.2024
Return to Work and Claims/Injury Management
Toll Ipec
06.2013 - 06.2017
Senior Accounts Payable/Accounts Receivable Officer
Toll Ipec
02.2011 - 03.2012
Internal Accounts Manager
Toll Ipec
01.2008 - 01.2011
Senior Customer Service Representative
Victorian Express
01.2005 - 01.2007
CPR And First Aid -
St John of God
Dangerous Goods Program/Training -
Spectra Training
5 Day OHS For Health And Safety Representatives -
Chisholm Institute
High School Diploma -
Lyndale Secondary College
Similar Profiles
Amarveer Singh KlareAmarveer Singh Klare
Owner Driver at State TransportOwner Driver at State Transport
KEANU JAUNAYKEANU JAUNAY
BDM & Operations at State TransportBDM & Operations at State Transport
Jujhar SinghJujhar Singh
HC Driver at State TransportHC Driver at State Transport
Michael KippingMichael Kipping
Fleet Controller at State TransportFleet Controller at State Transport
Agam JohalAgam Johal
Optical Assistant at Specsavers, CroydonOptical Assistant at Specsavers, Croydon