Halah Arsalah
Sydney,NSW
Summary
Resourceful Customer Service Consultant consistently delivering high productivity and efficiency in task completion. Possess specialised skills in communication, problem-solving, and customer relationship management. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
15
15
years of professional experience
Work History
Order Fulfilment Consultant
Westpac Group
Sydney, Australia
05.2023 - Current
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Adhered strictly to all applicable laws and regulations regarding customer privacy rights.
- Maintained strong call control and quickly worked through scripts to address problems.
- Participated in daily huddles with team members to discuss common goals and objectives.
- Attended regular training sessions on updates and changes within the industry or organisation.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Resolved customer complaints promptly to ensure customer satisfaction.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Developed effective working relationships with team members across multiple departments.
- Identified the needs of customers promptly and efficiently.
Restaurant Team Member
Kentucky Fried Chicken
Leppington
05.2022 - 12.2022
- Performing basic food preparation tasks such as preparing meals
- Taking orders from customers and providing them with accurate information about menu items
- Preparing food items according to recipes and specifications provided by the restaurant manager
- Handling cash registers and processing payments from customers
- Cleaning the store and surrounding areas, including sweeping and mopping floors and cleaning bathrooms
- Preparing ingredients and maintaining inventory of food items in the kitchen area
- Taking food orders over the phone and providing customer service to patrons
- Maintaining a clean work environment, including stocking shelves with paper goods, napkins, plates, utensils, etc
- Participating in training activities to improve service skills and knowledge of brand promotions and products.
Receptionist
Gartner
North Sydney
08.2022 - 10.2022
- Answer telephone calls, take messages from clients, and provide information.
- Greet, direct, and escort guests and visitors to specific areas and correct offices.
- Create, adjust, and cancel meeting room bookings when necessary.
- Faxing, scanning, mailing, and filing documents.
- Entering data into the computer using Word, Excel, and PowerPoint.
- Maintained a neat reception area by organising materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared welcome packages for new hires.
Social Care Worker
Care Heroes/ Like Family
Redfern
06.2021 - 09.2021
- Identified potential areas for improvement within the organisation's services.
- Provided advice, guidance and reassurance to clients who were struggling emotionally or socially.
- Supported service users in developing coping strategies for managing challenging behaviour.
- Liaised with other professionals to coordinate effective care provision.
- Acted as a point of contact between service users, families and external agencies.
- Provided emotional and practical support to vulnerable individuals.
- Promoted independence by helping service users learn how to manage day-to-day tasks independently.
- Ensured compliance with relevant health and safety regulations.
Restaurant Team Member
Kentucky Fried Chicken
Warwick Farm
09.2018 - 08.2020
Restaurant Team Member
Kentucky Fried Chicken
Flowerdale
09.2010 - 08.2018
Team Member
Kmart
Casula
04.2012 - 05.2012
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to boost productivity and operational efficiency.
- Participated in team meetings to discuss strategies for improvement.
- Participated in regular training sessions to improve product knowledge and service skills.
- Identified opportunities for process improvements within the department.
- Followed safety guidelines while handling equipment and stocking shelves.
- Organised inventory for quick access and optimal stock levels, according to store policies.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Developed positive customer relationships through friendly greetings and excellent service.
- Addressed customer needs, responding to specific requests.
- Resolved customer issues promptly in a professional manner.
- Delivered exceptional customer service to ensure satisfaction.
Education
Certificate IV - Human Resources
TAFE NSW
Ultimo, NSW01.2021
Diploma Of Business - Hospitality Management
Torrens University Australia
The Rock, NSW05.2020
Certificate II - Retail Services
Liverpool Girls High School
Liverpool, NSW01.2014
Higher School Certificate -
Liverpool Girls High School
Liverpool, NSW01.2014
Skills
- Customer service excellence
- Call handling
- Attention to detail
- Time management
- Order fulfilment
- Independent and collaborative work
- Work Planning and Prioritisation
- Team collaboration
- Verbal and written communication
- KPI monitoring
- Decision-making
- Adaptability and flexibility
- Quality assurance
References
References available upon request.
Timeline
Order Fulfilment Consultant
Westpac Group
05.2023 - Current
Receptionist
Gartner
08.2022 - 10.2022
Restaurant Team Member
Kentucky Fried Chicken
05.2022 - 12.2022
Social Care Worker
Care Heroes/ Like Family
06.2021 - 09.2021
Restaurant Team Member
Kentucky Fried Chicken
09.2018 - 08.2020
Team Member
Kmart
04.2012 - 05.2012
Restaurant Team Member
Kentucky Fried Chicken
09.2010 - 08.2018
Certificate IV - Human Resources
TAFE NSW
Diploma Of Business - Hospitality Management
Torrens University Australia
Certificate II - Retail Services
Liverpool Girls High School
Higher School Certificate -
Liverpool Girls High School
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