Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Attributes
Languages
References
Timeline
Generic
Halaholo Leo

Halaholo Leo

Sydney,NSW

Summary

ICT Support Officer with proven expertise in IT support and compliance, currently working at Job Pathways. Skilled in enhancing productivity through effective problem-solving, and clear communication. Successfully prepared ISM controls for an ISO 27001 audit, ensuring organizational compliance. Since October 2024, I have worked in Kununurra as a Case Management Officer, before transitioning to an ICT Support Officer role (late March), providing frontline IT support and system administration. I am planning to relocate back to Sydney in August–September (or late July) 2025 to continue advancing my career in the IT industry.

Overview

5
5
years of professional experience

Work History

ICT Officer

Job Pathways
04.2025 - Current
  • Delivered high-quality Level 1/2 IT support to staff, significantly enhancing productivity, and reducing downtime.
  • Collaborated with cross-functional teams to implement and integrate effective IT solutions aligned with organizational goals.
  • Acted as a key liaison between the organization and the external service provider (Area 9) (Level 2-3), ensuring clear communication, timely issue resolution, and strong vendor relationships.
  • Worked with ticketing systems such as Jira (Atlassian).
  • Experienced with remote access support, such as TeamViewer and Kaseya.
  • Used Microsoft Admin System and Active Directory.
  • Creating, modifying, and deactivating user accounts and mailboxes
  • Assigning and managing licenses and permissions
  • Configuring email policies, groups, and shared mailboxes
  • Resetting passwords and troubleshooting authentication issues.
  • Enforcing security settings and MFA policies
  • Managing mobile devices and compliance settings via Intune
  • Supporting Exchange Online and SharePoint access configurations.

Case Manager Officer

Job Pathways Kununurra
12.2024 - 04.2025
  • Provide impactful, strengths-based case management
  • Maintain engagement with clients using culturally sensitive, individualized support
  • Connect clients to resources and support systems
  • Contribute to a supportive team environment
  • Working with clients with complex needs, including disabilities, drug and alcohol dependency, homelessness, domestic violence, and mental health issues
  • Experience working with Indigenous Australians and organizations, with an understanding of challenges in rural and remote communities
  • Ability to deliver creative case management to disadvantaged job seekers
  • Proficiency in the Microsoft Office suite
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Assisting Indigenous clients in overcoming complex barriers to employment, training, and social inclusion.

Store Person

ALSPEC
06.2022 - 12.2024
  • Loading and unloading Aluminum
  • Picked stock according to order sheets and prepared for transport.
  • Operated equipment such as hand trucks and pallet jacks on daily basis.
  • Cleaning, Making sure it is tidy and clean in the warehouse
  • Restocked shelves and helped customers locate desired items.
  • Received and checked incoming goods for damage and discrepancies with paperwork.
  • Heavy lifting
  • Labelling
  • Powder coating

General Store Worker

MAI WIRU REGIONAL ABORIGINAL CORPORATION STORE
01.2021 - 06.2022
  • Maintained a clean and organized store environment for optimal customer shopping experience.
  • Assisted customers with locating desired items, leading to increased sales and repeat business.
  • Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
  • Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
  • Provided product knowledge to customers, helping them make informed purchasing decisions.
  • Contributed to a positive work culture by consistently displaying a strong work ethic and collaborating well with colleagues on various tasks or projects.

Education

High School Diploma -

Chifley College Bidwill Campus
Bidwill, NSW
12-2020

Skills

  • Communication skills
  • Responsible and reliable
  • Willingness to take initiative
  • Organized and tidy
  • Able to work quickly and accurately
  • Compliment worker
  • Problem-solving
  • Case management
  • Case documentation
  • Time management
  • Active listening
  • Organization and multitasking

(LOGIQC QMS)

  • IT vendor management
  • IT asset management
  • IT quality assurance
  • IT governance
  • IT risk management

Hobbies and Interests

  • Learning about Cybersecurity
  • Learning Languages
  • Playing Electric Guitar
  • Interested in studying Cert IV in IT

Attributes

  • Honest and Reliable: I have strong morals and values that will enable me to undertake tasks responsibly
  • Flexible: I am flexible where I find it easy to get along with most people, and this allows me to be adaptable to whatever environment or situation I am involved in. I am teachable and willing to learn new things.
  • Ability to handle pressure and meet deadlines: I enjoy working under pressure because I believe it helps me grow. I don't panic. I maintain self-control and work as efficiently as possible.

Languages

  • English – Native
  • Japanese – Beginner (basic conversational and reading)
  • Tagalog – Beginner (basic understanding and communication)

References

References available upon request.

Timeline

ICT Officer

Job Pathways
04.2025 - Current

Case Manager Officer

Job Pathways Kununurra
12.2024 - 04.2025

Store Person

ALSPEC
06.2022 - 12.2024

General Store Worker

MAI WIRU REGIONAL ABORIGINAL CORPORATION STORE
01.2021 - 06.2022

High School Diploma -

Chifley College Bidwill Campus

Similar Profiles

CREATE PROFILE
Halaholo Leo