HALEIGH SAMANTHA BARKER

* Customer Service: Ensure high customer satisfaction by training staff to provide excellent service.

* Staff Management: Hire, train, and supervise FOH staff, including servers, hosts, and bartenders.

* Scheduling: Create and manage staff schedules to ensure adequate coverage during peak times.

* Problem Resolution: Address and resolve customer complaints and staff issues promptly and professionally.

* Sales and Revenue: Implement strategies to increase sales and revenue, such as upselling and promotions.

* Inventory Management: Monitor and manage inventory of supplies, including linens, glassware, and condiments.

* Quality Control: Maintain cleanliness and appearance of the dining area and ensure food and beverage quality.

* Compliance: Enforce health and safety regulations and ensure compliance with company policies.

* Team Coordination: Work with the kitchen staff to ensure smooth and efficient service.

* Opening/Closing Procedures: Oversee opening and closing duties, ensuring all tasks are completed according to standards.

* Customer service

* Leadership

* Communication

* Problem-solving

* Staff management

* Conflict resolution

* Organizational skills

* Time management

* Sales and marketing

* Attention to detail

Private Events

* Event Planning and Coordination: Oversee all aspects of event planning, from initial client consultation to execution.

* Client Communication: Serve as the main point of contact for clients, understanding their needs and preferences.

* Vendor Management: Coordinate with vendors, including caterers, decorators, and entertainment providers.

* Budget Management: Develop and manage event budgets, ensuring cost-effectiveness and profitability.

* Staff Supervision: Supervise event staff, providing training and guidance to ensure excellent service.

* Logistics Management: Manage event logistics, including setup, breakdown, and transportation.

* Problem Solving: Address and resolve any issues that arise during events, ensuring smooth operations.

* Marketing and Promotion: Assist in marketing and promoting events to attract attendees.

* Compliance: Ensure events comply with all relevant regulations and safety standards.

* Post-Event Evaluation: Conduct post-event evaluations to assess success and identify areas for improvement.

* Event planning

* Customer service

* Communication

* Negotiation

* Problem-solving

* Leadership

* Time management

* Budget management

* Attention to detail

* Vendor management

* Customer service

* Leadership

* Communication

* Problem-solving

* Staff management

* Conflict resolution

* Organizational skills

* Time management

* Sales and marketing

* Attention to detail

* Customer Service: Ensure high customer satisfaction by training staff to provide excellent service.

* Staff Management: Hire, train, and supervise FOH staff, including servers, hosts, and bartenders.

* Scheduling: Create and manage staff schedules to ensure adequate coverage during peak times.

* Problem Resolution: Address and resolve customer complaints and staff issues promptly and professionally.

* Sales and Revenue: Implement strategies to increase sales and revenue, such as upselling and promotions.

* Inventory Management: Monitor and manage inventory of supplies, including linens, glassware, and condiments.

* Quality Control: Maintain cleanliness and appearance of the dining area and ensure food and beverage quality.

* Compliance: Enforce health and safety regulations and ensure compliance with company policies.

* Team Coordination: Work with the kitchen staff to ensure smooth and efficient service.

* Opening/Closing Procedures: Oversee opening and closing duties, ensuring all tasks are completed according to standards

• Implemented inventory management system, improving stock accuracy and reducing waste.
• Developed training programs for new hires, enhancing onboarding experience and team cohesion.
• Supervised daily operations, ensuring smooth workflow and optimal staff performance.
• Coordinated scheduling to maximize staff efficiency during peak hours and special events.
• Mentored junior staff members, fostering professional development and promoting internal growth opportunities.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

* Overseeing daily operations of the café

* Managing and training staff

* Ensuring customer satisfaction

* Handling inventory and ordering supplies

* Maintaining cleanliness and hygiene standards

* Managing budgets and financial records

* Helping to create menus and promotions

* Resolving customer complaints

* Ensuring compliance with health and safety regulations

* Marketing and promoting the café

* Leadership

* Customer service

* Communication

* Problem-solving

* Financial management

* Time management

* Organizational skills

* Attention to detail

* Teamwork

* Conflict resolution

* Oversee daily operations and ensure smooth service delivery.

* Manage and train staff, including scheduling and performance evaluations.

* Handle customer inquiries and resolve complaints promptly and professionally.

* Maintain quality standards for service, cleanliness, and safety.

* Assist with inventory management and ordering supplies.

* Implement and enforce company policies and procedures.

* Support the general manager in achieving financial and operational goals.

* Handle cash management and ensure accurate financial reporting.

* Conduct regular inspections to ensure compliance with health and safety regulations.

* Develop and implement strategies to improve customer satisfaction and loyalty.

* Assist with marketing and promotional activities to attract new customers.

* Ensure proper maintenance of equipment and facilities.

* Address and resolve any issues that arise during shifts.

* Provide leadership and guidance to team members.

* Assist with budget preparation and cost control measures.

• Maintained a calm, professional and fully functional facility always.
• Advised guests on special events and product promotions.
• Monitored and tracked salon product contracts and deliveries.
• Addressed all guest complaints and referred any escalated situations to management.
• Provided accurate product and merchandise information to customers.
• Verified end-of-day reports against credit and cash profits.
• Collaborated with clients of all types to increase profile and status through effective styling.
• Kept work area in a clean and neat fashion to stay productive.
• Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
• Organized salon paperwork and office files.
• Documented any observed safety hazards and reported them to management immediately.
• Worked a flexible schedule to accommodate salon needs.
• Administered all point-of-sale opening and closing procedures.
• Assisted customers with selection of products and services.
• Maintained visually appealing and effective displays for the entire store.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Sought opportunities to up-sell and add-on additional merchandise.
• Proactively identified and solved complex problems that impacted operations management and business directions.
• Assisted in managing day-to-day business operations.
• Explained information about the quality, value and style of products to influence customer buying decisions.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Responded to telephone inquiries from clients, vendors and the public.
• Welcomed guests and clients in an upbeat and friendly manner.
• Coordinated daily and weekly schedules and monthly calendar obligations.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
• Promoted and sold salon services and products.
• Educated guests on proper hair care.
• Scheduled beauty consultations and hair styling appointments.
• Documented any observed safety hazards and reported them to management immediately.
• Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Mentored new employees on customer service, money handling and organizing strategies.

• Administered all point-of-sale opening and closing procedures.
• Assisted customers with selection of products and services.
• Maintained visually appealing and effective displays for the entire store.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Sought opportunities to up-sell and add-on additional merchandise.
• Proactively identified and solved complex problems that impacted operations management and business directions.
• Assisted in managing day-to-day business operations.
• Explained information about the quality, value and style of products to influence customer buying decisions.
• Completed purchases with cash, credit and debit payment methods.