HALEIGH TORRANCE
St Kilda,St Kilda
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Solutions Advisor
Vodafone
Preston, VIC
10.2024 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Delivered prompt service to prioritize customer needs.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Motor Enthusiast Underwriter
Shannons Insurance
Heatherton, VIC
05.2024 - 07.2024
- Advised customers on available coverage options that best fit their individual needs
- Investigated discrepancies between actual charges and expected premiums
- Developed strong relationships with clients by providing exceptional customer service
- Provided quotes on various types of insurance policies
- Greeted customers and provided prompt, courteous service
Vehicle Delivery Agent
I'm In The Right
Coburg, VIC
11.2023 - 02.2024
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles
- Inspected vehicles for mechanical items and safety issues, ensuring proper working conditions
- Delivered goods and services to customers on time and in excellent condition
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Utilized GPS to optimize routes and continuously meet estimated delivery times
Help @ DI
Detector Inspector
Carnegie, VIC
06.2023 - 11.2023
- Identified needs of customers promptly and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
Funeral Directors Assistant
Kingston Funerals
Cheltenham, VIC
01.2023 - 06.2023
- Coordinated with vendors for supplies such as caskets, flowers, and memorial folders
- Greeted visitors, answered questions, and provided directions as needed
- Ensured proper care of deceased prior to cremation or burial
- Organised transportation of deceased from place of death to funeral home or other destination as required
- Provided support to families during visitation hours and funeral services
- Assisted Funeral Director with pre-arrangement counseling and paperwork
Delivery Driver
AAD
Dandenong South, VIC
01.2022 - 01.2023
- Loaded, secured, and unloaded cargo in a safe and timely manner
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip
- Ensured accurate completion of all paperwork associated with deliveries
- Received daily delivery instructions and route assignments from dispatch
- Provided excellent customer service by answering inquiries about products or services being delivered
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining assigned vehicle
Delivery Driver
Repco
Box Hill South, VIC
01.2021 - 01.2022
- Checked loads against shipping papers to verify contents and identify special handling requirements
- Inspected vehicles' condition, supplies and equipment before and after trips
- Determined optimal routes based on GPS application information and knowledge of local routes
- Kept accurate logs of all deliveries and trips
- Loaded and unloaded vehicles at distribution center and delivery address
- Promoted positive customer service by delivering on-time shipments and fully resolving issues
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents
Member Consultant
HCF
Burwood, VIC
01.2020 - 01.2021
- Provided excellent customer service to members and potential members
- Communicated with members regarding account information, transactions and inquiries
- Explained the features of various products and services available to members
- Resolved member complaints in a timely manner
- Attended training sessions for product knowledge updates
Education
High School Diploma -
Upwey High School
Upwey, VIC10.2011
Skills
- Customer service abilities
- Problem-Solving
- Positive Attitude
- Customer Complaint Resolution
References
- Dan Tanner, 0413871401
- Steven Hackney, 0488 128 461
- Sam Boston, 0434 652 317
Timeline
Customer Solutions Advisor
Vodafone
10.2024 - Current
Motor Enthusiast Underwriter
Shannons Insurance
05.2024 - 07.2024
Vehicle Delivery Agent
I'm In The Right
11.2023 - 02.2024
Help @ DI
Detector Inspector
06.2023 - 11.2023
Funeral Directors Assistant
Kingston Funerals
01.2023 - 06.2023
Delivery Driver
AAD
01.2022 - 01.2023
Delivery Driver
Repco
01.2021 - 01.2022
Member Consultant
HCF
01.2020 - 01.2021
High School Diploma -
Upwey High School