Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
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Haley Brockhoff

Wahgunyah,Australia

Summary

Detail-oriented administrative professional with extensive experience in reception, office administration, and accounts support. Skilled in managing client inquiries, coordinating schedules, and maintaining accurate records. Background in property coordination and guest relations through successful Airbnb management enhances ability to deliver exceptional customer service in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Owner/Manager

Air Bnb
12.2023 - Current
  • Owner and manager of 2 local Airbnbs
  • Oversaw cleaning and maintenance tasks, ensuring properties met quality standards for guest satisfaction.
  • Addressed guest inquiries and concerns, resulting in improved customer satisfaction ratings.
  • Developed marketing strategies, increasing visibility and attracting more bookings for rental properties.
  • Managed short-term rentals, improving organizational skills and attention to detail.
  • Implemented solutions for operational challenges, strengthening problem-solving abilities.

PA, Administrative and Accounts Assistant

Lewers Research
09.2010 - 01.2012
  • Daily office operations and provided executive support to owner and managing director.
  • Handled accounts payable and receivable for two companies
  • Oversaw banking tasks, managing incentives distribution and petty cash
  • QuickBooks data entry to maintain financial records.
  • Project costing approvals and processed purchase orders
  • Timesheets management
  • Travel arrangements and marketing events

Receptionist- Premises Management

Alpari (UK) Ltd
City of London, United Kingdom
06.2009 - 02.2010
  • Front of house Receptionist for an internationally recognised Forex and Foreign Exchange Online Trading Company, with a staff of over 200 people and premises in the heart of the City Of London.
  • Established and organised procedures for reception area
  • Coordinated corporate travel and visa arrangements for company directors
  • Acted as primary liaison for building management and reception.
  • Managed corporate events with Bloomberg UK
  • Booked and managed internal meeting rooms
  • Supported team members by managing additional workload.
  • An internationally recognised Forex and Foreign Exchange Online Trading Company, with a staff of over 200 people and premises in the heart of the City Of London.

Reception and Building Management

Office Concierge Ltd
London, United Kingdom
02.2009 - 06.2009
  • Oversaw Building Reception at 201 Bishopsgate, London for independent office management company.
  • Managed front of house reception, main building switchboard; greeted clients and visitors, produced daily reports and visitor analysis, registered help-desk requests, trained future employees, responded to general enquiries and company emails, provided weekly reports to building management.
  • Managed Building Reception at 201 Bishopsgate, London for independent office management company.

Administrative Assistant/ Secretary

MaxiTRANS Pty Ltd
Melbourne, Australia
10.2008 - 12.2008
  • Executed overhaul of in-house filing systems
  • Updated and archived company materials in collaboration with Managing Directors PA

Administrative and Personal Assistant

John H Castran Pty Ltd
Melbourne, Australia
02.2008 - 06.2008
  • Personal and administrative assistant for commercial, residential, and alpine real estate company.
  • Supported Managing Director and assisted sales agents with administrative tasks at Head Office
  • Engaged with clients in commercial, residential, and alpine real estate sectors.
  • Performed audio typing, processed correspondence, attended to sales enquiries, managed website design, prepared advertising materials and brochures, responded to emails and letters, updated client databases, and handled file management and invoicing.

Education

Bachelor of Social Sciences -

Bond University
Queensland, Australia
01-2008

Victorian Certificate of Education (VCE) -

St Catherine’s School
Melbourne, Australia
01-2003

Skills

  • Property management expertise
  • Client relations
  • Salesforce proficiency
  • Guest communication
  • Microsoft Office suite
  • Vicinitee reception software
  • Financial management
  • Attention to detail
  • Effective communication
  • Organisational skills

Cover Letter

Dear Gabrielle, 

I am writing to express my interest in the Administration/Property Management position at Ray White in Corowa. After working in various personal and administrative assistant positions, I took time away from the workforce to focus on raising my daughter as a single parent. We relocated from Melbourne 3 years ago and during this time I have remained actively involved in property management by owning and operating my own Airbnb properties. This experience has required guest communication, managing bookings, coordinating cleaning and maintenance, maintaining property standards and ensuring a positive guest experience. Managing short term rentals has strengthen my organisational skills, problem-solving abilities and attention to detail, and customer service approach. I am now eager to return to the workforce and would welcome the opportunity to contribute my practical knowledge gained from managing my own properties and my previous administrative experience in the real estate industry. 

I am seeking a position that aligns with school hours and during the school terms, and I am committed to being reliable and consistent during working hours. Thank you for considering my application and I look forward to the opportunity to discuss how I could contribute to your team should I be a suitable candidate.

Kind regards,

Haley Brockhoff

Timeline

Owner/Manager

Air Bnb
12.2023 - Current

PA, Administrative and Accounts Assistant

Lewers Research
09.2010 - 01.2012

Receptionist- Premises Management

Alpari (UK) Ltd
06.2009 - 02.2010

Reception and Building Management

Office Concierge Ltd
02.2009 - 06.2009

Administrative Assistant/ Secretary

MaxiTRANS Pty Ltd
10.2008 - 12.2008

Administrative and Personal Assistant

John H Castran Pty Ltd
02.2008 - 06.2008

Bachelor of Social Sciences -

Bond University

Victorian Certificate of Education (VCE) -

St Catherine’s School
Haley Brockhoff