Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Brough

Blacktown

Summary

Diverse Student Learning and Support Officer at Westfield Sports High School, adept at implementing personalised learning strategies and fostering positive behaviour management. Skilled in using assistive technologies and building rapport with diverse learners, I effectively enhanced student engagement and supported their emotional resilience, ensuring a nurturing educational environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Student Learning and Support Officer

Westfield Sports High School
07.2023 - Current
  • Provide one-on-one and small group support to students with additional learning or behavioural needs.
  • Collaborate with teachers and support staff to implement personalised learning strategies and PLaSP's.
  • Monitor and document student progress and provide input on student learning outcomes.
  • Assist with classroom management and student supervision across various school activities.
  • Assist with managing classroom behaviour and create a supportive learning environment
  • Use assistive technologies and resources to support differentiated learning.
  • Supported the delivery of learning programs under the guidance of classroom teachers.
  • Helped students develop social and emotional skills through structured and informal support.
  • Assisted in the setup of learning materials and classroom resources.
  • Assisted in the classroom set up for Diverse Learning Unit
  • Maintained confidentiality and upheld student welfare policies at all times.

Store Packer

Woolworths Supermarket
02.2012 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Trained new employees on proper packing techniques to apply best practices.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
  • Successfully managed Fresh team, nightfill team and front end team.
  • In charge of counting tills and handling Safe money
  • ensuring Safe balances
  • Duty management
  • Persistantly and consistently putting in 100% effort to ensure tasks are always completed even when short staffed
  • Always striving to do my best
  • Customer always comes first
  • Able to change my management skills when it comes to working with different team members to ensure I reach their 100% capabilities.

Payroll Officer

Bras N Things
12.2006 - 09.2011
  • Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
  • Managed payroll data entry and processing for 3000 employees to comply with predetermined company guidelines.
  • Managed end-to-end processing of weekly, bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Award interpretation (NSW retail award, QLD retail award, VIC award, SA AWA)
  • Experience in preceda pay
  • Setting up & terminating of employees (maintenance and data entry)
  • Liaising with external and internal customers.
  • Leave reconciliations
  • End of month reconciliation
  • AL, SL and other critical payroll reports; print, collate and distributing payslips.
  • Analyse and process complex pay adjustments; identify overpayments and initiate recovery.
  • Filing and maintenance of personal documents.
  • Excellent communication skills
  • Excellent time management skills
  • Quick accurate and keen learner
  • Team player

Payroll Officer

Australian Discount Retail Trading
01.2005 - 12.2006
  • Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
  • Managed payroll data entry and processing for 10,000 employees to comply with predetermined company guidelines.
  • Managed end-to-end processing of weekly, bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Award interpretation (NSW retail award, QLD retail award, VIC award, SA AWA)
  • Experience in preceda pay
  • Experience in Opus (fugit)
  • Setting up & terminating of employees (maintenance and data entry)
  • Liaising with external and internal customers.
  • Leave reconciliations
  • AL, SL and other critical payroll reports; print, collate and distributing payslips.
  • Analyse and process complex pay adjustments; identify overpayments and initiate recovery.
  • Filing and maintenance of personal documents.
  • Excellent communication skills
  • Excellent time management skills
  • Quick accurate and keen learner
  • Team player


Sales Assistant

Marketing Visions
07.2004 - 12.2004
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Suggestive selling and public speaking
  • Adjusting to the needs and wants of the local demographic area
  • Developing techniques in dealing with all types of customers

Medical Receptionist

Glenmore Park Medical Centre
09.2004 - 11.2004
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Cafe Waitress

Robina Aquatic Centre
02.2001 - 09.2001
  • Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
  • Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
  • Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
  • Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
  • Operated cash registers to process cash, credit and debit transactions.
  • Created cappuccinos, iced coffees, teas and lattes for customers.
  • Answered customers' questions, recommended items, and recorded order information.

Cleaner

Self Employed
07.2000 - 12.2000
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Personal Assistant to Accountant

Mannering Accounting Services
01.1999 - 12.1999
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.

Education

High School Diploma -

Jamison High School
South Penrith NSW
11-2003

Skills

    * Educational support skills- ability to assist students with learning tasks, adapt materials, and sometimes deliver small group instruction under teacher direction

    * Understanding of different learning styles and needs

    * Knowledge of disability support strategies (eg ADHD, autism, dyslexia)

    * Support for students with trauma backgrounds or mental health challenges

    * Communication skills- clear, empathetic communication with students, teachers, parents or guardians

    * Ability to build trust and rapport with diverse learners

    * Teamwork and flexibility in supporting multiple classrooms or staff

    * Behaviour management- understanding and supporting positive behaviour strategies, managing disruptions calmly

    * Positive behaviour support techniques

    * De-escalation strategies for emotional regulation

    * Encouraging independence and resilience

    * Recognising early signs of distress/triggers and knowing how to respond

    * Organisational Skills- keeping track of students needs, resources, and PLaSP's

    * Cultural awareness- sensitivity to students from diverse backgrounds, including Indigenous and culturally diverse backgrounds

    * Assisting with supervision, excursions, and playground duty

    * Time management and ability to multitask

    Adaptability- flexibility to work with different age groups, learning abilities and various classroom settings

    First Aid and Safety knowledge- especially working with students with health conditions or special needs

    Teamwork- Working closely with teachers and school staff

    Technology skills- using educational software, helping students use devices for learning

    Confidentiality and Professionalism- handling student information responsibly

Certification

  • CPR
  • First Aid Certificate
  • Anaphylaxis
  • Administration of Medication
  • Working with Children Check
  • Currently completing Certificate III in School Based Education Support


Timeline

Student Learning and Support Officer

Westfield Sports High School
07.2023 - Current

Store Packer

Woolworths Supermarket
02.2012 - Current

Payroll Officer

Bras N Things
12.2006 - 09.2011

Payroll Officer

Australian Discount Retail Trading
01.2005 - 12.2006

Medical Receptionist

Glenmore Park Medical Centre
09.2004 - 11.2004

Sales Assistant

Marketing Visions
07.2004 - 12.2004

Cafe Waitress

Robina Aquatic Centre
02.2001 - 09.2001

Cleaner

Self Employed
07.2000 - 12.2000

Personal Assistant to Accountant

Mannering Accounting Services
01.1999 - 12.1999

High School Diploma -

Jamison High School

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Haley Brough