Open To Work
Haley Galloway
NQ Asbestos Removals Pty Ltd
Aitkenvale,Australia
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Director of OperationsBar & Gaming SupervisorGaming AttendantBar and Gaming Attendant
Work Type
Full Time
Important To Me
Work-life balanceFlexible work hoursPersonal development programsPaid sick leavePaid time off
1
Certification
20
years of professional experience
Dynamic hospitality professional with 16 years of diverse experience in restaurant and dining services, TAB, gaming bar operations, and event functions. Recognized for a strong work ethic and unwavering reliability, demonstrating that success stems from motivation and a genuine passion for work. While primarily rooted in the hospitality sector, eagerness to explore opportunities beyond this industry exists, aiming to broaden horizons and embrace new challenges. A positive demeanor fosters strong connections with a wide range of individuals, enhancing teamwork and collaboration in any environment.
Work History
Director of Operations
2 Years 9 Months- Directed cross-functional teams to streamline operational processes, enhancing overall workplace productivity and collaboration.
- Implemented training programs that elevated staff performance and improved service delivery across all departments.
- Spearheaded initiatives to optimize resource allocation, resulting in significant cost savings for the organization.
- Cultivated a culture of accountability by establishing clear performance metrics and regular feedback mechanisms.
Bar & Gaming Supervisor
5 Years 5 Months- Delegate staff to the correct areas to maintain efficiency and work flow
- High level of communication between customers and staff members
- Motivate and lead the team in achieving department goals
- Train new staff
- Supervise, direct and develop staff
- Multitask numerous department areas at once to ensure productivity and customer service
Gaming Attendant
3 Years 10 Months- Most of my shifts consisted of 10 hour days where I'de follow routine procedures such as
- Setting up the room for the days gaming events
- Counting and balancing tills
- Drink service
- Standard cleaning
- Operating and shutting down a coffee machine
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to winning customers/ payouts
- Worked directly with management, gaming representatives, and gaming department to brainstorm, discuss strategy and mitigate cost effective issues, monthly targets
- Strong customer service skills working with the general public everyday
- Correct pokie machine errors and faults have a sound acknowledgement of the electronics of a poker machine
- Promotional work having to speak to players over the microphone promoting hourly draws and games
- Training up of new employees supervising them if required to do so
Hospitality All Rounder
1 Year 5 Months- Whilst working at the Trinity beach Tavern my time was spent in all areas of the hotel making me a diverse valuable member of staff, my duties ranged from but were not limited to
- Taking phone reservations for both lunch and dinner bookings
- Setting up a seating plan for the days trade to cater for reservations
- Running functions
- Barista, knowing how to operate a coffee machine, plus shutting one down and the cleaning required
- Bar attendant
- TAB
- Gaming and also doing clearances at the end of each shift/ banking
Bar and Gaming Attendant
2 Months- Assisted with accomodation check in and check outs
- Drink service
- Open and closed down the bar
- Tidied and prepared the rooms for accommodation bookings
- Payed out winning poker machines
Gaming Bar and Bottle Shop Attendant
2 Years 1 Month- Greeted club members at the door made sure they all signed in
- Restocked the fridges in bottle shop/ stock rotation
- Drink service/ know how to pour a proper schooner from the tap
- Open and close down the bar ready for the following person shift
- Checked identification of all persons entering and exiting facility
- Worked unsupervised for functions
Bar Gaming and Waitressing
2 Years 1 Month- Worked on the pass
- Clearing and resetting of tables
- Took lunch and dinner orders on the till
- Washes dishes
- Poured drinks
- Made cocktails
Bar and Gaming Attendant Waitressing
3 Years 3 Months- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Used correct cleaning, sanitizing and food handling procedures
- Cleaned outdoor eating area and indoor dining room by wiping tables
- Worked un supervised for large functions
- Made an extensive range of cocktails
Apprentice Chef, Personal Assistant Barista
9 Months- Operated commercial cooking and baking equipment such deep fryers and salamanders
- Chopped and prepped cooking ingredients for the days trade using great time management
- Cooked and plated up meals ready to serve to paying customers
- Opened up and closed down of the kitchen
- Answered high volume of phone calls and email inquiries.
- Executed basic banking and bookkeeping tasks.
- Filed paperwork and organized computer-based information.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Made and served 20 café beverages per day with speed, quality and consistency.
Education
Higher School Certificate
Year 10 Certificate
Skills
Business management
Customer service
Maintained regular and consistent attendance and punctuality
Strong minded individual
Adaptable and quick on my feet/ quick problem solver
Attention to detail
Certification
- RMLV - Responsible management of licensed venues Jan 2016- valid until July 2021
- Barista course
Timeline
Director of Operations
NQ Asbestos Removals Pty Ltd
06.2023 - 03.2026Read More
Bar & Gaming Supervisor
Cowboys League Club
11.2019 - 04.2025Read More
Gaming Attendant
Cock & Bull
11.2015 - 09.2019Read More
Hospitality All Rounder
The Trinity Beach Tavern
05.2014 - 10.2015Read More
Bar and Gaming Attendant
Star Hotel
02.2014 - 04.2014Read More
Gaming Bar and Bottle Shop Attendant
Wauchope RSL Club
03.2012 - 04.2014Read More
Bar Gaming and Waitressing
Hastings Hotel
02.2011 - 03.2013Read More
Bar and Gaming Attendant Waitressing
Hinterland Hotel
10.2007 - 01.2011Read More
Apprentice Chef, Personal Assistant Barista
Bago Tavern
01.2006 - 10.2006Read More
St Joseph's Regional College
Year 10 Certificate
Read More
St Joseph Vocational College
Higher School Certificate
Read More