Haley Heaton
Kingsgrove,NSW
Summary
Dedicated professional with a proven track record at Australia Post, excelling in customer service and postal regulations knowledge. Demonstrates exceptional patience, empathy, and team collaboration. Achieved high compliance in identity services transactions, ensuring delivery accuracy and safety procedures. Skilled in both retail services and package handling, enhancing operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Child Care Worker
Newtown Day Nursery Child Care
01.2001 - 01.2001
- Supervising Children
- Worked as part of a team
- Preparation of food and nursery
Sales Assistant
Grace Bros (Myer)
01.2001 - 04.2001
- Basic understanding of Inter Transfers
- Training on Electronic Receiving and Despatch Exposure to Ticket Writing Program
- Selling Techniques/ Product Knowledge - Gift Wrap Procedure/ Christmas preparation
Postal Service Officer/ Postal Delivery Officer
Australia Post
04.2005 - Current
- Perform customer sales and service transactions. - Maintain a cash advance accurately which includes handling and processing cash, cheques, credit cards and EFTPOS. -
- Assist and/or perform administrative duties such as stocktaking, record maintenance and final carding.
- Appropriate knowledge and awareness of Occupational Health and Safety relevant to the position.
- Conduct and process a range of identity services transactions (eg Australian Passport Interviews) to establish applicant's identity with a high level of accuracy and compliance according to requirements.
- The delivery of mail accurately and efficiently into the correct PO Boxes and Locked bags located at a retail outlet, including registered services, speed services and unaddressed services and via a mail hatch to customers - Ability to work individually and as part of a team to contribute to overall team success. -
- The processing of additional delivery procedures as necessary, including redirection services, notification services and reply paid services. - Strong communication skills with the ability to understand verbal and written information and instructions.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Service Assistant
Coles
01.2003 - 01.2005
- Customer Service - Money Handling - Merchandise/Replenishment - Housekeeping
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
Education
Certificate of General And Vocational Education (Year 10) -
Ultimo TAFE NSW
01.2003
Year 8/9 -
Ultimo TAFE NSW
01.2002
Newtown High School Of The Performing Arts
01.1999
Skills
- Work in a fast-paced environment
- Patience and empathy
- Postal regulations knowledge
- Package handling
- Heavy Lifting
- Safety Procedures
- Hand-Eye Coordination
- Delivery Accuracy
- Problem-solving skills
- Loading and unloading
- Workplace Safety
- Team Collaboration
- Verbal/written communication
- Retail Sales
- Equipment Operation
- Computer savvy
- Post office operations
- Customer Service
- Retail services
References
- Peter, Postal Manager - 0401753755
Timeline
Postal Service Officer/ Postal Delivery Officer
Australia Post
04.2005 - Current
Service Assistant
Coles
01.2003 - 01.2005
Child Care Worker
Newtown Day Nursery Child Care
01.2001 - 01.2001
Sales Assistant
Grace Bros (Myer)
01.2001 - 04.2001
Certificate of General And Vocational Education (Year 10) -
Ultimo TAFE NSW
Year 8/9 -
Ultimo TAFE NSW
Newtown High School Of The Performing Arts