Year 10–12 Equivalent Studies -
TAFE NSW
Port Macquarie, NSW06-2024
Haley Hume
Wauchope
Summary
I am a motivated and enthusiastic individual with a Certificate III in Retail Pharmacy and Certificates II & III in Retail Services, seeking a customer service role at OPSM. Possess a strong foundation in health product knowledge, retail operations, and patient care. Passionate about supporting customers with their eye wear and vision needs while delivering outstanding service. Flexible and available for part-time or casual shifts, with a keen willingness to learn and grow in a dynamic retail environment.
Education
Certificate III - Retail Pharmacy
TAFE NSW
Port Macquarie, NSW07-2024
Certificate III - Retail Services
TAFE NSW
Port Macquarie, NSW12-2023
Certificate II - Retail Services
TAFE NSW
Port Macquarie, NSW07-2023
Skills
- Customer Engagement: Welcoming customers, answering queries, and providing a positive in-store experience
- Point-of-Sale (POS) Operation: Handling sales transactions, refunds, and gift cards efficiently
- Merchandising & Stock Replenishment: Organizing shelves, updating displays, and restocking inventory
- Product Knowledge: Understanding and recommending products based on customer needs
- Handling Complaints: Resolving customer concerns calmly and professionally
- Sales Techniques: Upselling and cross-selling to boost customer satisfaction and store performance
Training
- Completed simulated retail pharmacy and retail service scenarios, including prescription handling and customer support interactions
- Participated in course modules focused on customer consultation, product recommendation, and providing tailored advice
- Gained hands-on exposure to merchandising techniques and organising health product displays in a retail setting
Timeline
Year 10–12 Equivalent Studies -
TAFE NSW
Certificate III - Retail Pharmacy
TAFE NSW
Certificate III - Retail Services
TAFE NSW
Certificate II - Retail Services
TAFE NSW
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