Haley Mallinder
13 Leinster Cct, Ashtonfield,NSW
Summary
Experienced and dedicated business owner-operator with extensive experience delivering exceptional customer service and leading successful store operations. Skilled in managing staff, overseeing daily operations, and creating a welcoming and engaging retail environment. Experienced in product management, inventory control, and financial administration, with a hands-on approach to maintaining high standards in both service and operational efficiency. Passionate about building meaningful relationships with customers and supporting our local community.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Me2u Baby Boutique (Me2ugifts Limited)
Whanganui , MWT
04.2016 - Current
- Owned and managed a retail store, overseeing day-to-day operations and long-term business strategy.
- Supervised and trained staff, created rosters, and managed team performance to maintain high service standards.
- Handled full administrative and financial duties, including bookkeeping, payroll, budgeting, and reporting.
- Designed, manufactured, and curated product lines, ensuring quality, uniqueness, and customer appeal.
- Coordinated production schedules, inventory control, and stock management for both retail and wholesale distribution.
- Developed and maintained relationships with customers, suppliers, vendors, and wholesale clients.
- Implemented marketing strategies, social media campaigns, and in-store promotions to drive sales and brand growth.
- Planned and managed events, product launches, and community engagement initiatives.
- Ensured compliance with health, safety, and business regulations.
Receptionist Administrator
Specsavers
Whanganui , MWT
06.2015 - 10.2016
- Managed front desk operations and ensured smooth daily workflow.
- Answered multi-line phone system and directed calls to appropriate staff.
- Scheduled appointments and maintained accurate patient records efficiently.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
Skills
- Exceptional customer service and relationship building
- Staff management, training, and rostering
- Excellent verbal and written communication skills
- Time management and attention to detail
- Maintaining a welcoming and professional environment
- Handling enquiries and problem resolution
- Point-of-sale (POS) systems and cash handling
- Administrative support and document management
- Accounting administration and bookkeeping
- Social media marketing and brand development
Timeline
Owner/Operator
Me2u Baby Boutique (Me2ugifts Limited)
04.2016 - Current
Receptionist Administrator
Specsavers
06.2015 - 10.2016