Haley Neville
Winmalee
Summary
I’m a mature minded person that is looking for employment with a reputable company, where I’m able to utilise my skills and experience. I’m a hard worker, loyal and learn fast; ultimately, I would like to find a company that can help me further my career.
Well-rounded Personal Care Aide with 10 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and Disability Support Work. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.
Overview
26
26
years of professional experience
Work History
Disability Support Worker
Indu Living
01.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Kept accurate records for client files and handled related paperwork.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Assessed risk factors of patients and made referrals for further services.
House keeping
YMCA & Crown Plaza
01.2017 - Current
- Following national Industry Standards of Practice
- Cleaning cabins
- Window cleaning
- Vacuuming, dusting, mopping and sanitization of beds
- Maintaining common areas
- Ensuring that bedding is changed, made and ready for the next guest after sanitization
- Lawn maintenance and gardening
- General maintenance
- Cleaning of bathroom including showers, sinks, floors, toilets and mirrors
Domestic Engineer
01.1999 - Current
- Perform all Domestic duties
- Supervise and arrange activities, always ensuring safety of children
- Transport children to and from school, sports, and other activities
- Maintain a high level of cleanliness and ensure hygiene standards are met
- Ensures that all meals and snacks provided for children are varied and nutritionally adequate
- Perform minor first aid and administer medication in accordance with instructions
- Manage Household Budget and Finances
RSL Life Care
01.2020 - 01.2021
- Extensive knowledge of cleaning / laundry equipment and chemicals
- General cleaning of bedrooms, bathrooms, and common areas
- Organising and sorting laundry
- Washing, drying, folding, and pressing laundry
Cleaner/Laundry
Our Lady of Consolation
01.2015 - 01.2017
- Company Overview: Dementia Unit and Hostel
- Working with High needs Residents
- Knowledge of and Following Company, Local and State Health Policies and Procedures
- Follow Industry Standards of Practice
- Be familiar with all emergency procedures
- WHS and High-Level contamination and Infectious Cleaning
- Laundry Duties include use of Industrial washing machines and Dryers, folding, sorting of client’s clothes and linen
- General Cleaning including bedrooms, bathrooms and common areas, bed making
- Dementia Unit and Hostel
Cleaner/Laundry/AIN
Uniting Care
01.2014 - 01.2015
- Moving patients and equipment, loading and sanitising of hospital equipment
- Knowledge of and Followed Company, Local and State Health Policies and Procedures
- Follow Standards of Practice, including colour coded cleaning equipment
- Be familiar with all emergency procedures
- WHS and High-Level contamination and Infectious Cleaning
- Laundry Duties
- General Cleaning including bedrooms, bathrooms and common areas, bed making
Hospitality Assistant Day Care
Penrith City Council
01.2013 - 01.2014
- Organise and Prepare food for Children at Centres
- Stock Order receiving, Ordering and Stocktaking of Food and Kitchen Supplies
- Clean and Maintain Kitchen Premises
- Develop and Update Current Policies and Procedures
- Following Workplace hygiene and WHS procedures
Cleaner
Noels Bus Charter
01.2010 - 01.2012
- Clean Buses, inside and out in preparation for Charters, including windows and seats
- Clean areas surrounding buildings, such as paths and entrances
- Operate Vacuum cleaners and other appliances to clean floors, work areas and offices
- Clean, dust and polish furniture and fittings
- Sweep, mop, scrub and polish floors, shampoo carpets and rugs
- Clean walls and windows
- Clean and disinfect laundry, kitchen, toilet and bathroom fixtures and floors
Hospital Assistant Grade 2
Mount Druitt Hospital
01.2009 - 01.2010
- High Cleaning, outside cleaning, stripping, and sealing of floors, moving patients and heavy equipment, loading and sanitising of hospital equipment
- Follow all HACCP Guidelines
- Knowledge of and followed local and state Health Policies and Procedures
- Follow Standards of Practice
- Be familiar with all emergency procedures
- Work with Safety, Open Communication and information, meeting expectations of patients and the community
Education
No Degree - Aged Care
Uniting Care
Leura, NSW01.2016
Updated Manual Handling Skills -
Uniting Care
01.2015
Certificate III in Hospitality - Catering Operations
01.2013
Certificate III in Catering Operations -
01.2013
Certificate II in Skills for Work and Training -
01.2013
Certificate III in Aged Care -
H&H Accred. Training
01.2012
Year 10 School Certificate - JPET
TAFE
01.1998
Statement of Attainment in Hairdressing -
TAFE Mt Druitt
01.1997
Skills
- Hard Working
- Adaptable
- Reliable
- Flexible
- Punctual
- Ability to work independently
- Ability to work as part of a team
- Good written communication skills
- Good oral communication skills
- Knowledge of WHS (OH&S) procedures
- Time Management
- Organisational Skills
- Able to follow Instructions
- Able to read Instructions
- Hygienically Orientated
- Familiar with standard emergency procedures
- Knowledge of HACCP Guidelines (food safety)
- Housekeeping and meal preparation
- Sales floor housekeeping
- Lobby housekeeping
- Housekeeping Liaison
- Housekeeping techniques
- Housekeeping management
- Pharmacy housekeeping
- Housekeeping duties
- Plant housekeeping
References
Available on Request
Timeline
Disability Support Worker
Indu Living
01.2023 - Current
RSL Life Care
01.2020 - 01.2021
House keeping
YMCA & Crown Plaza
01.2017 - Current
Cleaner/Laundry
Our Lady of Consolation
01.2015 - 01.2017
Cleaner/Laundry/AIN
Uniting Care
01.2014 - 01.2015
Hospitality Assistant Day Care
Penrith City Council
01.2013 - 01.2014
Cleaner
Noels Bus Charter
01.2010 - 01.2012
Hospital Assistant Grade 2
Mount Druitt Hospital
01.2009 - 01.2010
Domestic Engineer
01.1999 - Current
Updated Manual Handling Skills -
Uniting Care
Certificate III in Hospitality - Catering Operations
Certificate III in Catering Operations -
Certificate II in Skills for Work and Training -
Certificate III in Aged Care -
H&H Accred. Training
Year 10 School Certificate - JPET
TAFE
Statement of Attainment in Hairdressing -
TAFE Mt Druitt
No Degree - Aged Care
Uniting Care
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