Haley Powell
Highland Park,Queensland
Summary
I have finalised a Certificate 3 Business via Distance Education.
I am Experienced in coordinating deliveries, dispatching drivers, and resolving customer concerns with a focus on efficiency and professionalism. Skilled in logistics and regulations, with a proven ability to manage time, exceed expectations, and maintain a well-organized, timely operation. Known for a strong work ethic, excellent problem-solving abilities, and a polished, professional approach to service delivery.
Proven Food & Beverage Associate with expertise in customer service, inventory management, and food safety protocols. Adept at thriving in fast-paced environments while ensuring seamless team collaboration and superior customer satisfaction.
Thank you for reviewing my Resume as an expression of interest.
Overview
5
5
years of professional experience
Work History
Delivery Expert
Dominos
Nerang, Queensland
07.2024 - Current
- Collected payments in cash, check, and credit card.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Promptly reported any discrepancies between ordered items versus delivered items to management team.
- Reviewed customer orders to ensure accuracy prior to loading for delivery.
- Prepped food items ahead of lunchtime and dinner rush periods.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Collaborated with other team members to ensure timely completion of tasks.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Prepared dough and sauce for pizzas according to recipes.
- Followed specific methods for food preparation and proper portioning.
- Packaged and bagged cooked food and prepared items.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
Coach
Bmx Club
Nerang, Queensland
02.2020 - 12.2024
- Utilized video analysis tools to review and improve team strategies and individual techniques.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
- Kept up-to-date with current first aid practices and guidelines.
Education
Merrimac High School
Qld08-2024
Skills
- Teamwork and time management skills
- Leadership & communication skills
- Passion for coaching, fitness, and mentoring
- Problem-Solving
- Enthusiastic, energetic, and a team player
- Written and social media communication and marketing
- Customer service and hospitality skills
- Basic computer software program skills
- Clear communication
- Food preparation
- Store maintenance
- Food safety compliance
- Health and safety regulations
- Stock control
- Food handling
Other Education
- Certificate iii Business
Certificate 2 Vocational Pathways
Senior First Aid (HLTAID011) and CPR (HLTAID009)
- RTO is First Aid Australia - Blue Card (Working with Children Check)
Timeline
Delivery Expert
Dominos
07.2024 - Current
Coach
Bmx Club
02.2020 - 12.2024
Merrimac High School
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