Haley Prince
Green Point,Nsw
Summary
Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Sales and Service Expert
Australian Natural Care Products
01.2022 - 08.2024
- Assisted customers with product selection, queries, and complaints.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Developed new business opportunities by prospecting for leads and cold calling.
- Maintained an organized database of contacts and client information.
- Actively participated in team meetings with other members of the organization's sales department.
- Researched and identified potential influencers to collaborate with on social media campaigns.
- Proactively identified opportunities to upsell products and services.
- Developed strategies to target potential new customers through cold calling.
- Greeted customers warmly and established rapport to build trust and loyalty.
- Updated customer information in the CRM system accurately and timely.
- Conducted outbound calls to existing clients to promote company's products and services.
Hospitality Team Member
Drifters Wharf
Gosford , NSW
10.2023 - Current
- Greeted guests in a friendly and professional manner.
- Assisted with the preparation of food and beverage items for customers.
- Received payment from customers and processed transactions accurately.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Provided customer service to ensure guest satisfaction.
- Ensured that all orders were filled accurately and delivered on time.
- Communicated effectively with team members to ensure smooth operations during peak hours.
Retail Sales Associate Cashier
Wamberal Valley Fruit
Wamberal, NSW
09.2016 - 09.2021
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Operated a cash register to accurately process sales transactions.
- Assisted customers in locating items within the store.
- Stocked shelves and maintained product displays.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Maintained a clean and organized work area throughout the shift.
Cafe Server
Sit n Chat
Erina, NSW
10.2023 - 11.2023
- Provided excellent customer service at all times.
- Ensured that tables were properly set up with clean silverware and dishes.
- Checked on customers during their meal to ensure satisfaction.
- Cleaned dining area including tables, chairs, floors, windowsills, countertops.
- Maintained a neat appearance while on duty.
- Helped other servers as needed or requested.
- Answered questions about menu selections and made recommendations when requested.
- Resolved customer complaints in a professional manner.
- Communicated effectively with kitchen staff regarding order details.
Education
High School Diploma -
Sydney Distance Education High School
Skills
- Initiative and Self-Motivation
- Professional Appearance
- Administrative Support
- Leads Generation
- Call Management
- Cold-Calling
- Social Media Marketing
Affiliations
- Love to do pilates and workout 4-5x per week
- Currently Studying E-commerce and Social Media Content Creation as a hobby
- Have a passion for personal development and growth, always looking for ways that i can be 1% better and contribute to society
Accomplishments
- Elite gymnast for 10 years, competed amongst the top gymnasts in Australia at multiple Australian Gymnastics Championships in QLD and Melbourne.
References
References available upon request.
Timeline
Hospitality Team Member
Drifters Wharf
10.2023 - Current
Cafe Server
Sit n Chat
10.2023 - 11.2023
Customer Sales and Service Expert
Australian Natural Care Products
01.2022 - 08.2024
Retail Sales Associate Cashier
Wamberal Valley Fruit
09.2016 - 09.2021
High School Diploma -
Sydney Distance Education High School
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