Haley Robinson

Skills

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Maintaining current knowledge on large ranges of suppliers products, always changing for better.
• Conducting Customer Handovers with each sale, including demonstrations on all features, servicing benefits and other advantages.
• Consistent High achiever in sales quantity, through dedication to meeting goals and exceeding expectations.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Trained and mentored new sales representatives/Sales Admin Staff.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Further strengthening my conflict resolution and problem-solving ability
• Generated additional sales opportunities with upselling and cross-selling techniques.
• In addition to being Sales Representative, I also am Administrative Assistant to the Group Sales Manager. Tasks included, but not limited to his sales paperwork, reports and filtering other sales representative and customer queries to complete jobs.
• As Administrative Assistant for the Group Sales Manager, I was also in charge of ordering Wholegood items to sell, which included understanding and maintaining stock levels.

Key Achievements:

• Promoted to Sales Representative from Business Admin Trainee, after my first year. This was based on my ability to absorb information, motivation to go above and beyond and love for customer service.

McDonald's Woree

Duties/Skills:

• Ensuring business complies with workplace health and safety
• Effectively working as a team with crew to achieve yearly, quarterly and monthly business plan budgets.
• Exceeding key performance indicators and making effective decisions in fast-paced work environments.
• Provide timely, accurate and professional service to all customers.
• Developing positive work culture through team building activities
• Developed effective management/leadership skills
• Optimising work environment and resources to deliver efficient solutions
• Developed skills in effective communication
• Delegation of key tasks. matching roles with appropriate tasks
• Consistently deliver quality product and service to maintain client satisfaction and repeat business
• Coaching crew on shift to improve their speed and genuine service
• Maintaining clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Additionally, maintaining clean service areas for satisfied customers
• Responded to and resolved customer questions, concerns and complaints (with effective customer recovery techniques)
• Completed store opening and closing procedures, including setting up registers and checking products
• Always maintaining minimal BBB standards on shift

Key Achievements:

• Promoted to Shift Supervisor at 17 and 8 months, one of the youngest, on merits of strong work ethic, team building, reliability and consistently delivering sales targets
• Delivered successful training to more than 12 employees during an 8-month tenure, educating on successful work processes and productivity strategies. 4 of which who became Area Leaders and then Shift Supervisors.
• Food Safety Qualification