Halil Boz
Sydney,NSW
Summary
Motivated, ethical, and discreet individual dedicated to delivering high performance. Excels in interactions with individuals at all levels. Attention to detail and resourcefulness enable efficient task completion and effective handling of multiple responsibilities. Seeking a position with long-term commitment and growth potential.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
CSR- Raffs Transport
03.2016 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
Team Leader- Customer Service
National Bank of Australia, NAB
03.2013 - 02.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Merchant Specialist
Commonwealth Bank of Australia
01.2012 - 09.2012
- My role in a Premium Business Service Centre included providing 24 hours per day, 7 days per week, 365 days per year superior service and support for a number of B&PB transactional banking channels and products including EFTPOS related technical, software, communication and transaction enquires. Also CommBiz, Diamond, Quickline, ODX, HVDD, Micro Treasure, BPAY, Lockbox and Bpoint.
- My role was to also provide the servicing of the Bank’s Corporate Card product across all client segments. Other roles included partnering with many bank services including CommSec, Local Business Banking, Agribusiness, International Customer Service and CommInsure to provide critical after hours support to CBA customers.
Customer Service Representative
Tabcorp
03.2010 - 04.2012
- Working effectively in a contact centre environment
- Action customer contact
- Using multiple information systems
- Delivering and monitoring a service to customers
- Providing sales solutions to customers
- - As Tabcorp is Australia’s Largest betting agency, employees are in demand to provide a fast, accurate and efficient service to its customers. Through the Spring carnival of 2011 which included the Melbourne Cup, the Cox Plate and many more events that stops the nation, we would manage on average around 300 calls per day, per operator, each call with a different customer with their own needs and wants. As we are dealing with people’s money it was vital that we listened with our utmost concentration and made nil errors.
Woolworths LTD
01.2009 - 01.2010
- -Working with a team to keep and complete the daily needs of the store and the customers demands.
- -Sorting and arranging stock to aisles and shelves.
- - Assist Customers with any information or any complaints.
Admin work
Final Touch Sydney Paint
03.2007 - 12.2008
- -Building strong relationships with existing clients and maintain high levels of customer service.
- - Responsible for invoicing, and banking.
- - Providing and maintaining customer satisfaction
- - Assisting the coordination of products, and pricing
- - Assisting with all administrative duties
- - Customer Issue management
- - Creating and managing documentation for job processing
Education
Diploma - Business & Commerce
Australian International College
Skills
- Dynamic, hands-on professional
- Team-oriented and self-directed
- Strong verbal and written communication
- Competent, strong team player
- Attention to detail
- Effective communicator focused on outcomes
Timeline
Logistics Coordinator
CSR- Raffs Transport
03.2016 - Current
Team Leader- Customer Service
National Bank of Australia, NAB
03.2013 - 02.2016
Merchant Specialist
Commonwealth Bank of Australia
01.2012 - 09.2012
Customer Service Representative
Tabcorp
03.2010 - 04.2012
Woolworths LTD
01.2009 - 01.2010
Admin work
Final Touch Sydney Paint
03.2007 - 12.2008
Diploma - Business & Commerce
Australian International College
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