Halima Aywano
Melbourne,VIC
Summary
Dynamic professional with a proven track record at Injaz Logistics, excelling in customer relations and organization skills. Expert in enhancing employee-management communication and efficiently managing front-desk operations. Achieved streamlined workflow and improved patient satisfaction at Hanan Nursing Home and Dental Clinic. Skilled in document control and scheduling, demonstrating a positive and professional approach.
Overview
6
6
years of professional experience
Work History
Receptionist/Dentist and Pharmacist Assistant
Hanan Nursing Home and Dental Clinic
Nairobi , Kenya
12.2022 - 09.2023
- Provided front-desk services, managed patient appointments, and ensured a smooth workflow in a medical setting.
- Assisted the dentist during patient treatments and procedures, ensuring the comfort and safety of patients.
- Supported the pharmacy team by dispensing medications, handling prescriptions, and assisting patients with inquiries regarding medications.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Employee Relations Officer
Injaz Logistics
Khartoum, Sudan
01.2018 - 12.2022
- Established a system of communication between management and staff members by facilitating meetings and one-on-one discussions.
- Advised employees on benefits packages, compensation plans, and other HR-related matters.
- Assisted with the development of staff training materials related to personnel policies.
- Maintained accurate records and weekly reports of employee relations activities including discipline cases, performance reviews.
Education
Associate of Arts - Management Information Systems
University of Khartoum
Khartoum, Sudan11-2021
High School Diploma -
Dar AL-Noor International School
Khartoum, Sudan06-2017
Skills
- Customer and client relations
- Reception desk management
- Organization skills
- Greeting and seating clients
- Multitasking and prioritization
- Scheduling
- Phone etiquette
- Data inputting
- Scheduling appointments
- Basic accounting
- Positive and professional
- Document control
- File management
Timeline
Receptionist/Dentist and Pharmacist Assistant
Hanan Nursing Home and Dental Clinic
12.2022 - 09.2023
Employee Relations Officer
Injaz Logistics
01.2018 - 12.2022
Associate of Arts - Management Information Systems
University of Khartoum
High School Diploma -
Dar AL-Noor International School
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