Hallianna Madden

• Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

• During the 2024/25 summer holidays I attained a lifeguarding position across two pools, Cressy pool and Campbell town pool, this position helped me gain lots of important knowledge about being a lifeguard. Here are some key things I took away from my experience.

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
• Upheld hygiene standards in pool and surrounding area.
• Prevented accidents through regular equipment inspections and maintenance.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.