Hallie Crook
Wongaling Beach,QLD
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Passionate Childcare Volunteer offering 2 years of experience providing children with essential care and education. Fun and friendly individual possessing outstanding ethics and compassionate nature paired with familiarity of childhood development milestones and theories. Seasoned organizer of creative and educational activities and manager of general housekeeping duties, cleanup, feeding and diapering.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Voluntary Worker
Amys Place Family Day Care
02.2021 - Current
- Supervised children of various ages on playground and field trips.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Sparked imagination by helping children discover new things each day.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Developed lessons and activities to promote children's physical and emotional development.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Documented children's growth and development.
Waitress/ Bar Waitress Training
Mission Beach Resort
06.2023 - 09.2023
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Checked-in on customers within Number minutes of seating and periodically throughout service.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Collected dirty flatware and glassware to deliver to sanitizing station.
Checkout Operator
Woolworths
08.2022 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Performed cash, card and check transactions to complete customer purchases.
Cleaner
Castaways Resort & Spa Mission Beach
06.2022 - 07.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Education
Yr 10 -
Tully State High School
Tully, QLDSkills
- Dining Customer Service
- Seating Assignment Preparation
- Table Setting Arrangements
- Food Spoilage Prevention
- Anticipating Guest Needs
- Customer Service
- Dining Area Maintenance
- Bar Side Work
- Educational Games
- Positive Reinforcement Methods
- Child Nutrition
- Care Planning
- Cleaning and Sanitizing
- Child Development
- Social Development
- Learning and Exploration
- Child Safety and Security
- Good Hygiene Practices
- Sensory Motor Skills
Certification
RSA.
Cert 11 in kitchen operation.
Timeline
Waitress/ Bar Waitress Training
Mission Beach Resort
06.2023 - 09.2023
Checkout Operator
Woolworths
08.2022 - 07.2023
Cleaner
Castaways Resort & Spa Mission Beach
06.2022 - 07.2022
Voluntary Worker
Amys Place Family Day Care
02.2021 - Current
Yr 10 -
Tully State High School
RSA.
Cert 11 in kitchen operation.
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