Hallie Thompson
Gold Coast
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Effective at prioritizing tasks and meeting deadlines. Experienced with social media strategy, content creation, and analytics. Utilizes targeted campaigns to increase brand awareness and user engagement. Track record of leveraging data-driven insights to optimize social media performance.
Overview
4
4
years of professional experience
Work History
Bartender/Waitress
Sheraton Grand Mirage Resort
08.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
All Rounder
Elk Espresso
07.2023 - 08.2024
- Attended last minute shifts
- Sales software proficiency
- Contributed to new ideas for business and improvement for the organisation
- Increased store revenue by cross-selling products and upselling services to customers
- Prepared complex drink in fast-paced environment while upholding standards and customer satisfaction
- Monitored and documented inventory (pre close/ closes)
Sales Representative
J Marketing
02.2021 - 08.2024
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Generated additional sales opportunities with upselling and cross-selling techniques
- Increased sales revenue by identifying and targeting high-potential accounts
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
Fine Dining Bartender/Waitress
Domanis
10.2022 - 04.2023
- Checked back with customers throughout service to ensure satisfaction
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Calculated charges, issued table checks and collected payments from customers
Education
Certificate IV - Health and Fitness
TAFE
Gold Coast, QLD11.2023
Certificate III - Health And Fitness
TAFE Queensland
Gold Coast, QLD06.2023
Skills
- Customer Service
- Clear and effective communication
- Complex Problem-Solving
- Hospitality service expertise
- Engaging personality
- Content scheduling
- Community engagement
- Performance tracking
References
- Ray Decastro, Bar Manager of Domanis, Raydecastro@live.com.au
- Lauren Harris, Former Manager of Elk Espresso, 0436 337 064
- Joshua Mitchell, Managing Director of J Marketing, joshua.mitchell025@gmail.com
Education
Gold Coast, QLD,Gold Coast, QLD
Timeline
Bartender/Waitress
Sheraton Grand Mirage Resort
08.2024 - Current
All Rounder
Elk Espresso
07.2023 - 08.2024
Fine Dining Bartender/Waitress
Domanis
10.2022 - 04.2023
Sales Representative
J Marketing
02.2021 - 08.2024
Certificate III - Health And Fitness
TAFE Queensland
Certificate IV - Health and Fitness
TAFE
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