HALLIE THOMPSON
Gold Coast,Australia
Summary
Experienced bartender, with sales skills providing exceptional customer service and crafting high-quality cocktails. Skilled in complex problem-solving and clear communication, with track record of increasing sales revenue and achieving top performer status. Possesses hospitality service expertise and an engaging personality. Also have a strong passion for health and fitness, I currently hold a blue card and first aid/ CPR certificates. I would love to continue my journey within the fitness industry and while studying naturopathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
Sheraton Grand Mirage Resort
Gold Coast
08.2024 - Current
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Processed payments accurately and efficiently with POS system.
- Upsold customers from shelf to premium brands to help boost sales.
Fine Dining Bartender/Waitress
Domanis
Main Beach
10.2022 - Current
- Monitored and documented inventory (pre close/closes)
- Checked back with customers throughout service to ensure satisfaction
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Calculated charges, issued table checks and collected payments from customers
Sales Representative
J Marketing
QLD
02.2021 - Current
- Managed and executed social media strategy, coordinating posting, and engagement efforts.
- Maintained and updated the company website with fresh content.
- Summarized raw data and analyses and made recommendations based on findings.
- Analyzed sales data to understand product performance and identify areas for improvement.
All Rounder
Elk Espresso
Broadbeach
07.2023 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates
- Generated additional sales opportunities with upselling and cross-selling techniques
- Increased sales revenue by identifying and targeting high-potential accounts
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations
- Attended last minute shifts
- Sales software proficiency
- Contributed to new ideas for business and improvement for the organisation
- Increased store revenue by cross-selling products and upselling services to customers
- Prepared complex drink in fast-paced environment while upholding standards and customer satisfaction
Education
Certificate IV - Health and Fitness
TAFE
Gold Coast, QLD11.2023
Certificate III - Health And Fitness
TAFE Queensland
Gold Coast, QLD06.2023
Skills
- Customer Service
- Clear and effective communication
- Complex Problem-Solving
- Hospitality service expertise
- Engaging personality
- Content scheduling
- Community engagement
- Performance tracking
- Upselling
Certification
- First Aid/ CPR
- Blue Card
References
- Lauren Harris, Former Manager of Elk Espresso, 0436 337 064
- Joshua Mitchell, Managing Director of J Marketing, joshua.mitchell025@gmail.com
Timeline
Bartender/Waitress
Sheraton Grand Mirage Resort
08.2024 - Current
All Rounder
Elk Espresso
07.2023 - 08.2024
Fine Dining Bartender/Waitress
Domanis
10.2022 - Current
Sales Representative
J Marketing
02.2021 - Current
Certificate IV - Health and Fitness
TAFE
Certificate III - Health And Fitness
TAFE Queensland