Summary
Overview
Work History
Skills
Languages
Timeline
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Hamda Memari

Doncaster East,VIC

Summary

Dedicated and versatile professional with extensive experience in customer service and administrative roles across diverse industries. Proven track record as a medical receptionist, adept at managing patient inquiries, scheduling appointments, and maintaining organized patient records in a fast-paced medical setting. Skilled in utilizing electronic health record (EHR) systems and ensuring compliance with confidentiality regulations.


Experienced in the retail sector, with a background in supermarket operations, including stocking shelves, assisting customers, and ensuring a positive shopping experience. Strong interpersonal skills, with a focus on delivering exceptional customer service and resolving issues promptly.


Additionally, proficient in fast food service operations, handling orders efficiently, and maintaining cleanliness and hygiene standards in a high-volume environment. Possess excellent communication skills, adaptability, and the ability to thrive in team-oriented settings.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

.
02.2024 - 04.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
  • Enhanced the patient experience with a warm, welcoming environment and professional demeanor.

Supermarket Worker

Supermarket
10.2022 - 12.2023
  • Assisted customers with locating desired items, resulting in improved shopping experiences.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported team members during busy periods, ensuring smooth operations throughout the store.
  • Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
  • Assisted in training new employees on proper procedures for shelf stocking, cashier operations, and general store policies.
  • Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.

Skills

  • Front Desk Operations

  • Telephone Etiquette

  • Medical Terminology

  • Strong multitasking

  • Adaptability under pressure

  • Exceptional communication

  • Time Management

  • Technical Skills

  • Creativity

  • Adaptability

  • Resilience

  • Teamwork and Collaboration

Languages

Arabic
Native or Bilingual
Persian
Full Professional
English
Native or Bilingual

Timeline

Medical Receptionist

.
02.2024 - 04.2024

Supermarket Worker

Supermarket
10.2022 - 12.2023

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Hamda Memari