Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hamida Khetani

Melbourne,VIC

Summary

Strategic and hands-on Cloud Engineer with 10+ years of experience designing and supporting enterprise-grade systems across Azure and hybrid environments. Specializing in cloud architecture design and security management. Proven ability in incident response and risk assessment, coupled with strong collaboration skills, ensuring optimal performance and compliance in Azure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Technical Lead/2IC Manager

Jasco Consulting
11.2021 - Current
  • Migrated legacy systems to the cloud, reducing operational costs and improving system stability.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Evaluated new cloud technologies and services, recommending strategic investments to support business objectives.
  • Optimized infrastructure performance with thorough analysis and implementation of necessary upgrades, ensuring smooth running of applications at peak times
  • Managed disaster recovery planning for critical applications hosted in the cloud environment, minimizing potential data loss or service outages during unforeseen events.
  • Identified security risks in cloud environments and implemented robust security measures, safeguarding sensitive data.
  • Designed and deployed scalable cloud architectures for improved application performance and reliability.
  • Troubleshooting and resolving issues related to Azure and Hybrid environments including Citrix, Azure Virtual Desktop and FortiGate and Palo Alto Firewall
  • Maintenance and patching of Servers, Switches and Firewall
  • Enhanced cloud infrastructure efficiency by implementing cost-effective solutions and optimizing resource allocation.
  • Monitoring and enhancing the security of current and future Azure environments
  • Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
  • Configured, monitored, and maintained routers, switches, firewalls, and load balancers.

System Centre Technical Lead

Jasco Consulting
Melbourne, VIC
08.2020 - Current
  • Troubleshooting and resolving Azure environment performance, connectivity and security issues
  • Implemented auto-scaling solutions with Azure Virtual Machine Scale Sets and Azure App Services.
  • Set up and managed monitoring tools like Azure Monitor, Application Insights, and Log Analytics to ensure system reliability.
  • Implemented security best practices, including conditional access policies and multi-factor authentication
  • Developed and enforced security policies using Azure Security Center, ensuring compliance with industry standards
  • Participated in architectural discussions regarding design decisions related to scalability and security.
  • Identified opportunities to improve system performance, scalability, and reliability.
  • Implemented secure identity capabilities including password-less authentication, MFA, SSPR, and access reviews to enhance user experience and organizational security posture.
  • Designed and supported Azure infrastructure environments, including Virtual Networks, ARM-based virtual machines, App Services, and hybrid cloud models aligned with business needs.
  • Created and managed automation workflows using tools like PowerShell, Azure CLI, and Terraform, supporting infrastructure-as-code practices.

Systems Engineer

Jasco Consulting
Melbourne, VIC
12.2018 - 07.2020
  • Troubleshot and resolved issues related to Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive.
  • Supported Windows 10/11 environments, including desktop applications, user profiles, and system settings.
  • Managed user accounts in Active Directory and Microsoft 365, including onboarding/offboarding, permissions, and group policy alignment.
  • Performed configuration, deployment, and maintenance of end-user devices including desktops, laptops, and peripherals.
  • Conducted basic network troubleshooting (DNS, DHCP, IP conflicts, Wi-Fi), escalating complex issues to L3 engineers when required.
  • Responded to security alerts by following documented protocols and escalating potential threats to cybersecurity teams.
  • Provided initial triage and support for cloud platform issues (Azure, AWS) including user access, service status, and monitoring.
  • Maintained accurate documentation of all support interactions and resolutions using internal ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).

Complex Technical Support Specialist

Telstra
Melbourne, VIC
07.2016 - 10.2018
  • Diagnose and resolve issues related to Telstra routers, data networks, and other communication technologies.
  • Documented and tracked support requests using ticketing systems to ensure timely resolution.
  • Worked collaboratively with peers, business partners, team leads, and the wider O2A (Order to Activate) business to deliver both business and customer outcomes.
  • Provided a high level of support for all work streams, including Field Workforce, Tech Specialists, Internal Broadband Level 1 Help Desks, TIO/Telstra complaints regarding BigPond Satellite/Telstra Broadband, Satellite/Cable/Wireless/NGWL faults, and Broadband Mobile inquiries.
  • Provided excellent customer service by ensuring customer requirements are provided in an accurate and timely manner, whilst adhering to all processes, procedures, and regulations.

Education

Master of Technology - Information Technology

Swinburne University of Technology
Melbourne, VIC
2016

Bachelor of Engineering -

MIET College of Engineering
Nagpur
2009

Skills

  • Microsoft Azure
  • Microsoft Sentinel
  • Incident response
  • Azure Virtual Desktop
  • Policy & Compliance Development
  • Risk Assessment & Management
  • Disaster recovery planning
  • Network configuration
  • Cloud Architecture Design And Deployment
  • Cloud Security Management
  • Cloud Migration
  • Data loss prevention
  • Firewall management

Certification

  • Microsoft 365 Certified: Security Administrator Associate (MS-500)
  • Microsoft Azure Architect Technologies (AZ-303)
  • Azure Fundamentals (AZ-900)
  • Azure Administrator Associate (AZ-104)
  • Security Operations Analyst Associate (SC-400)
  • Microsoft Cybersecurity Architect (SC-100)
  • Azure Solutions Architect Expert (AZ-305)

References

Available Upon Request

Timeline

Senior Technical Lead/2IC Manager

Jasco Consulting
11.2021 - Current

System Centre Technical Lead

Jasco Consulting
08.2020 - Current

Systems Engineer

Jasco Consulting
12.2018 - 07.2020

Complex Technical Support Specialist

Telstra
07.2016 - 10.2018

Master of Technology - Information Technology

Swinburne University of Technology

Bachelor of Engineering -

MIET College of Engineering

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Hamida Khetani