Hamin Hwang
Lidcombe,NSW
Summary
Proven customer service expert with a strong track record at Gongcha, adept in cash handling and management. Demonstrates exceptional work ethic and empathy, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and team collaboration, significantly reducing cargo damage and ensuring timely deliveries. Achieved positive feedback through personalized service and accurate transactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Gongcha
Newyork, USA
08.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Korea Food Market
Daegu Korea
12.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Loader and Unloader
Coupang
Daegu & Seoul, Republic Of Korea
08.2022 - 08.2023
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
Education
Electronic Eng -
Tech University of Korea
Gyeonggi-do, Republic Of Korea02-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cash handling and management
Certification
White card
Timeline
Cashier
Gongcha
08.2024 - 01.2025
Server
Korea Food Market
12.2023 - 09.2024
Loader and Unloader
Coupang
08.2022 - 08.2023
Electronic Eng -
Tech University of Korea