Summary
Overview
Work History
Education
Skills
Other
References
Timeline
Generic

Hamish Cunningham

Sunshine Coast,QLD

Summary

Final-year Social Work student and experienced Case Manager, specialising in client-centred, strengths-based support. Skilled in delivering psychosocial interventions, coordinating care plans, and collaborating with multidisciplinary teams to optimise client outcomes. Committed to promoting self-determination and using evidence-based practice, with a strong focus on ethical standards and professional development.

Overview

10
10
years of professional experience

Work History

Student Social Worker – Inpatient Mental Health

QLD Health
07.2024 - 10.2024


  • Delivered psychosocial support to acute mental health patients through evidence-based interventions.
  • Collaborated with multidisciplinary teams, clients, and external agencies to enhance patient outcomes.
  • Ensured regulatory compliance and maintained confidentiality in case documentation.
  • Coordinated referrals to external agencies for continued support following discharge.
  • Promoted client self-determination by educating them on available resources and empowering informed decision-making.
  • Enhanced professional expertise through continuous participation in educational workshops and networking events.

House Manager

Thrive House Pty Ltd
10.2021 - Current
  • Coordinated and managed Thrive House residential programs, including staff supervision, performance monitoring, and case management
  • Provided comprehensive case management for young people under guardianship of Child Safety and NDIS participants
  • Developed and implemented individual care plans, focusing on psychosocial factors such as emotional health, social connections, and behavioural needs, with regular progress reviews.
  • Critically examined and improved case management practices, driving quality improvement and service outcomes.
  • Managed complex cases, balancing therapeutic, behavioural, and care needs while ensuring compliance with Child Safety and Disability Services Standards
  • Monitored and managed program budgets, aligning financial resources with case management and program goals
  • Collaborated with key stakeholders, including families, therapists, and external agencies, to ensure integrated support for clients


Intensive foster and kinship youth worker

Anglicare SQ
01.2022 - 05.2022
  • Observed and navigated complex family dynamics often present for children in care
  • Assisted clients to feel comfortable within their kinship and foster placements
  • Supported foster and kinship care placements through providing guidance and support
  • Supporting and managing young participants with high complex behaviours
  • Transportation and support of young participants to various appointments or activities that are important to their development and growth
  • Assisting young participants to maintain good hygiene, health, nutrition, and daily living needs
  • Maintaining a clean and safe living environment
  • Engaging young participants in activities that are both a social and learning opportunity to advance their skills

Early Intervention Officer

Probe CX - Australian Taxation Office Outsource
05.2018 - 10.2021
  • Multi skilled agent working across various departments
  • Outbound debt engagement using a gentle, educating approach to assist clients improve their compliance
  • Diffusing clients while resolving and documenting their complaints
  • During COVID19 pandemic assisted in administering government support measures such as JobKeeper, CashFlow Boost, JobMaker and Early Release of Super
  • During the 2019-2020 National Bushfire Crisis I was chosen specifically to help vulnerable people on the Emergency Hotline because of my demonstrated empathy and compassion throughout roles within the business
  • Consistently providing financial and wellbeing support to crisis impacted and vulnerable clients
  • Completing extensive notes
  • Work to strict schedules including call handling times and KPI’s.

Retail sales assistant

Discount Blitz Caloundra
07.2014 - 05.2018
  • Demonstrated exceptional customer service skills and interpersonal skills with customers
  • Helped customers with merchandise based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices
  • Supervising, opening and closing store in absence of manager
  • Contact other store locations to determine merchandise availability
  • Cash handling and reconciliating till
  • Completed all cleaning, stocking, and organizing tasks in assigned areas
  • Handling customer enquiries in person and over the phone
  • Handling customer complaints, refunds, and exchanges

Education

Bachelor of Social Work -

University of The Sunshine Coast
11.2024

Certificate of Therapeutic Crisis Intervention -

Residential Child Care Project
11.2021

Diploma of Human and Social Services -

University of the Sunshine Coast
06.2021

Certificate IV in Justice Studies -

Unity College
12.2015

Skills

Efficient under pressure

Multidisciplinary team collaboration

Crisis Intervention

Confidential case documentation

Other

  • Blue card
  • NDIS Screening
  • PACE trained
  • Three Pillars
  • TCI
  • First Aid

References

Upon request

Timeline

Student Social Worker – Inpatient Mental Health

QLD Health
07.2024 - 10.2024

Intensive foster and kinship youth worker

Anglicare SQ
01.2022 - 05.2022

House Manager

Thrive House Pty Ltd
10.2021 - Current

Early Intervention Officer

Probe CX - Australian Taxation Office Outsource
05.2018 - 10.2021

Retail sales assistant

Discount Blitz Caloundra
07.2014 - 05.2018

Bachelor of Social Work -

University of The Sunshine Coast

Certificate of Therapeutic Crisis Intervention -

Residential Child Care Project

Diploma of Human and Social Services -

University of the Sunshine Coast

Certificate IV in Justice Studies -

Unity College

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Hamish Cunningham