HAMLET Z DIAO
ZETLAND,NSW
Summary
Organized Assistant Coordinator with talents in office operations, timemanagement, and recordkeeping. Adaptable and versatile to work on multiple projects simultaneously. Excellent understanding of operation, management and basic maintenance of office equipment. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
2
2
years of professional experience
Work History
Assistant Coordinator
Stand 4 You Pty Ltd
07.2023 - Current
- Worked with the supervisor to assess needs and determine the best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained employee records.
- Organized and prepared daily activities and restocked materials and snacks for the facility.
- Managed and routed calls appropriately per day.
- Delegated tasks to team members.
- Collected and entered employee and client document data into Microsoft and the cloud for future reference and use.
- Entered data, generated reports, and produced tracking documents.
- Prepared agendas and took notes at meetings to archive proceedings.
- collected and organized materials to support operations.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- I coached employees through day-to-day work and complex problems.
- Handled incoming and outgoing shipping and receiving activities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
Disability Support Worker
XG HOLDINGS PTY LTD
04.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned the house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- provided a high level of physical support by lifting, adjusting, and moving clients.
- Conducted in-home visits to provide supportive services.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behavior to keep healthcare supervisors well-informed.
- Designed individualized plans detailing daily activities and needs for patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored and assisted residents through individual service plans.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Support Worker
Happy Angels Homes Pty Ltd
12.2021 - 04.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Documented client progress in confidential files.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Provided clients with recommendations for community resources.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Education
Bachelor - Business Management
ICMS
2025
Certificate IV - Disability Studies
MRT College Australia
Sydney, NSW04.2022
Diploma - Managment
METRO College of Technology
Greenslopes, QLD12.2012
Diploma - Mutimedia of Design
Academy of Interactive Technology
Sydney07.2012
Skills
- Document Control
- Data Gathering
- Data Analysis
- Data Evaluation
- Interactive Communication Skills
- Time Management Abilities
- Information Updates
- Project Management
- Customer Care
- Microsoft Office
- Client Needs Assessment
- Supporting Daily Living Needs
- Phone Inquiries
- Effective Listening
- Creative Thinking
- Health and well-being
Timeline
Assistant Coordinator
Stand 4 You Pty Ltd
07.2023 - Current
Disability Support Worker
XG HOLDINGS PTY LTD
04.2023 - Current
Support Worker
Happy Angels Homes Pty Ltd
12.2021 - 04.2023
Bachelor - Business Management
ICMS
Certificate IV - Disability Studies
MRT College Australia
Diploma - Managment
METRO College of Technology
Diploma - Mutimedia of Design
Academy of Interactive Technology
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