Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Hamlet Z Diao

Gregory Hills,NSW
Hamlet Z Diao

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 4 years of experience building community and developing social skills through incremental therapeutic techniques.

Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Worker/ Coordinator position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
years of professional experience

Work History

Stand 4 You Pty Ltd

Care Coordinator
06.2023 - 01.2024

Job overview

  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

All Needs Disability Care Pty Ltd

NDIS Support Worker
05.2024 - Current

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.

Linkcare Services Pty Ltd

Support Worker
03.2023 - Current

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Happy Angel Pty Ltd

NDIS Support Worker
03.2021 - 10.2023

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.

Mama's Cooking Pty Ltd

Restaurant Manager
05.2015 - 03.2021

Job overview

  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Crazy Pool Club Pty Ltd

General Manager
06.2008 - 11.2014

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

DHJ Commercial Cleaning Pty Ltd

Operations Manager
03.2007 - 02.2008

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Australia Community And Management College
Sydney, NSW

Diploma from Community Services
12.2023

University Overview

MRT College Australia
Sydney, NSW

Certificate IV from Disability Studies
04.2022

University Overview

AIT
Sydney, NSW

Diploma from Multimedia of Design

University Overview

CQU University
Sydney, NSW

Diploma from Business Management

University Overview

ICMS
Manly, NSW

Bachelor from Business Management

University Overview

Skills

    • Staff Supervision
    • Customer Relationship Management
    • Problem Resolution
      • Operations Support
      • Teamwork and Collaboration
      • Scheduling and Coordinating

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Professional Working

Timeline

NDIS Support Worker
All Needs Disability Care Pty Ltd
05.2024 - Current
Care Coordinator
Stand 4 You Pty Ltd
06.2023 - 01.2024
Support Worker
Linkcare Services Pty Ltd
03.2023 - Current
NDIS Support Worker
Happy Angel Pty Ltd
03.2021 - 10.2023
Restaurant Manager
Mama's Cooking Pty Ltd
05.2015 - 03.2021
General Manager
Crazy Pool Club Pty Ltd
06.2008 - 11.2014
Operations Manager
DHJ Commercial Cleaning Pty Ltd
03.2007 - 02.2008
Australia Community And Management College
Diploma from Community Services
MRT College Australia
Certificate IV from Disability Studies
AIT
Diploma from Multimedia of Design
CQU University
Diploma from Business Management
ICMS
Bachelor from Business Management
Hamlet Z Diao