Hammad Masood
Sandy Bay,TAS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Relationship Manager, Banking Operations
Habib Bank Limited
Rawalpindi, Punjab Pakistan
10.2022 - 02.2023
- Prepared monthly statements, invoices, checks, deposit slips.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Completed sales order tickets and processed client-requested transactions.
- Advised customers on the best financial products that meet their needs.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
IT Technical Support Intern
Shopin ecom
Rawalpindi, Punjab (Pakistan)
02.2021 - 06.2022
- Participated in training sessions designed to improve knowledge base related to IT operations.
- Managed the configuration and setup of customer accounts and systems.
- Conducted remote diagnostics to identify and solve technical problems.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Tested application compatibility with various operating systems prior to installation on client machines.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
Education
Master of Information System Management - Business Analytics
Holmes Institude
Melbourne, VIC07-2025
BBA - Human Resources Management
Iqra University
Islamabad, Pakistan09-2022
Intermediate in Commerce - Banking And Finance
Punjab College
Rawalpindi, Pakistan08-2016
Skills
- Data analysis
- Customer service
- Business development
- Team leadership
- Relationship review process
- Printer support
- Customer service expert
- Teamwork and collaboration
Timeline
Relationship Manager, Banking Operations
Habib Bank Limited
10.2022 - 02.2023
IT Technical Support Intern
Shopin ecom
02.2021 - 06.2022
Master of Information System Management - Business Analytics
Holmes Institude
BBA - Human Resources Management
Iqra University
Intermediate in Commerce - Banking And Finance
Punjab College
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