Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hammad Masood

Sandy Bay,TAS

Summary

Dynamic IT professional with experience at Shopin Ecom, excelling in network support and remote troubleshooting. Proven ability to enhance user satisfaction and optimize systems, contributing to increased efficiency. Skilled in Windows administration and IT documentation, with a strong focus on achieving results and fostering positive client relationships.

Professional in IT support field, prepared to deliver top-tier technical assistance. Known for effective problem resolution and ensuring seamless IT operations. Highly collaborative and adaptable, consistently contributing to team success and adapting to changing technical requirements. Expertise in troubleshooting, customer service, and system maintenance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technical Support Intern

STEAMATIC
01.2024 - 12.2024
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
  • Increased team efficiency by assisting in the implementation of new technology systems and processes.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
  • Conducted thorough testing on newly-implemented software solutions before deployment to guarantee optimal functionality.

Relationship Manager

Habib Bank Limited
10.2021 - 02.2023
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.

IT Technician

Shopin Ecom
02.2021 - 06.2022
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.

Education

Master of Information System - Business Analytics

HOLMES INSTITUDE
Melbourne, VIC
06-2025

Bachelors in Business Administrations - Human Resources Management

Iqra University
Islamabad
09-2022

Intermediate In Commerce - Banking And Finance

Punjab Group of Colleges
Rawalpindi
08-2018

Skills

  • Network support
  • Windows administration
  • Remote support
  • Help desk experience
  • Software installation
  • Wireless networking
  • IT documentation
  • Printer support
  • Software updates
  • Application support
  • Active directory
  • Operating systems
  • Ticket management
  • Data entry

Certification

  • Data Analytics Job Simulation, Quantium (Forage) - Complete in April 23, 2025

Timeline

IT Technical Support Intern

STEAMATIC
01.2024 - 12.2024

Relationship Manager

Habib Bank Limited
10.2021 - 02.2023

IT Technician

Shopin Ecom
02.2021 - 06.2022

Master of Information System - Business Analytics

HOLMES INSTITUDE

Bachelors in Business Administrations - Human Resources Management

Iqra University

Intermediate In Commerce - Banking And Finance

Punjab Group of Colleges

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Hammad Masood