Hammad Qasim
Hobart,TAS
Summary
Proven IT Support Analyst at Agilitize Pty Ltd, adept in Microsoft Office and troubleshooting, showcasing leadership by driving projects to completion. Excelled in fast-paced settings, enhancing operations and client satisfaction through innovative solutions and strong interpersonal skills. Achieved significant improvements in efficiency and service quality, leveraging expertise in software and hardware management.
Overview
3
3
years of professional experience
Work History
IT Support Analyst
Agilitize Pty Ltd
10.2018 - 07.2021
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Master's in IT - Cybersecurity And Ethical Hacking, Web Development
University of Tasmania
Hobart, Australia07.2023
Bachelor of IT - Information Technology
University of Education
Lahore10.2018
Skills
- Microsoft Office
- Data Entry
- MS Office
- Troubleshooting
- Ticketing System
- Cable Cleansing
- Docking System
- Inventory System
- Docking System
- Help Desk Report
- Troubleshooting
- Windows OS
- Mac/Apple OS
- SQL
- Networking
- Software Installation
- Hardware Installation
- Mobile Devices
- Virtual Machine
Additional Information
End-user computing Proficiency
Infrastructure Support Knowledge
Analytical and Problem Solving Skills
Organizational and Detail-Oriented
Customer Service Excellence
Passion for Quality
Independent and Collaborative Work
Innovative Problem Solving Thinking
Preference for Elegant Solutions
Confidentiality and Integrity
Affiliations
Abdsjd
Languages
English
Professional Working
Timeline
IT Support Analyst
Agilitize Pty Ltd
10.2018 - 07.2021
Master's in IT - Cybersecurity And Ethical Hacking, Web Development
University of Tasmania
Bachelor of IT - Information Technology
University of Education
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