Versatile and dedicated, I honed my customer service and team-building skills at Roll'd, where I excelled in creating positive customer experiences and fostering strong team dynamics. My proficiency in multiple languages and effective cleaning protocols stand out, reflecting my ability to meet diverse client needs and maintain high standards of cleanliness.
Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
I usually offer a strong foundation in communication and problem-solving, and I am ready to learn and grow in a dynamic environment. I grasp new concepts quickly and apply them effectively. I am ready to use and develop organisational and interpersonal skills in the front-of-house role.
I have experience with operational tasks and administrative support. A reliable employee with time management and teaming abilities. Dedicated to completing work on time and going above and beyond with each activity. I also have excellent work ethic and attendance record.xcellent work ethic and attendance record.
Certification
I hold a current Responsible Service of Alcohol (RSA) certificate.
I have more than 1 year of experience as front-of-house staff in two places simultaneously. And I also did the sales role while working at Roll'd.
I can work 7 days a week until March, then I can work up to 48 hours per fortnight.
By using my customer service experience, I'm confident in working under pressure and rushing time with a smile.
Work History
Staff Member
Roll'd
Spencer Outlet Centre, Docklands
06.2023 - 08.2024
I'm in an all-rounder position in Roll'd, so I learned many new skills from this previous job.
Kept work areas clean, organised, and safe to promote efficiency and team safety.
Established positive relationships with customers and other staff members.
Responded sensitively and competently to service customers with diverse cultural backgrounds.
Developed strong relationships with clients through consistent communication and attentive customer service.
Front of House Staff Member
Tien Dat Restaurant
3 Carrington Rd, Box Hill VIC 3128
01.2023 - 02.2024
Established a welcoming atmosphere by greeting each guest warmly.
Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Played an integral role in quickly resolving customer complaints while maintaining professionalism under pressure.
Helped guests at tables when in need of assistance.
Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Reduced customer wait times by efficiently managing table turnover rates during high-volume shifts.
Back of House Team Member
So Pho So Good
25 High St, Glen Iris VIC 3146
04.2023 - 07.2023
Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
Collaborated with Front of House team members during peak service hours to ensure accurate order fulfilment and prompt delivery to guests.
Performed daily cleaning and maintenance tasks to keep the kitchen clean and organized.
Performed shift side work as necessary to maintain kitchen output during peak service times.