Hamza Farooq
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cashier
Metro
Melbourne, VIC
03.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Event Manager
Royal Melbourne Photo Booth
Melbourne, VIC
04.2020 - 09.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Customer Service Representative
Energy Australia
Melbourne, VIC
05.2018 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Associate Producer
Such Tv
Islamabad, Islamabad
02.2017 - 03.2018
- Interviewed industry professionals to determine fit for positions or roles.
- Selected artists, directors and crew members to work on films, television shows and albums.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Determined project budgets to estimate and control overall project costs.
- Collaborated with legal department to draw up contracts for artists and crew members.
- Reviewed and cleared archival footage and music.
- Hired and oversaw field crew for special events and location shoots.
- Edited video, choosing appropriate shots matching perfectly with news stories.
- Booked talent and made travel arrangements.
Call Center Representative
Work
Islamabad, Islamabad
02.2016 - 01.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered average of numbers calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
Education
Bachelor of Arts - Communication Studies
National University of Modern Languages
IslamabadAdvance Diploma - IT & Networking
RGIT
Melbourne, VICAdvanced Diploma - Automotive Engineering
Central Australian College
Melbourne, VICSkills
- Dependability and Honesty
- Efficiency and Time Management
- Attention to Detail
- Verbal and Written Communication
- Customer Relationships
- Customer Accounts Management
- Data Systems
- Customer Service
- Time Management
- Teamwork and Collaboration
- Customer Retention
- Excellent Sense of Direction
- Proficiency in Microsoft Office
- Inventory System
- Cash Register Operations
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Full Professional
Timeline
Event Manager
Royal Melbourne Photo Booth
04.2020 - 09.2020
Cashier
Metro
03.2020 - 01.2021
Customer Service Representative
Energy Australia
05.2018 - 09.2018
Associate Producer
Such Tv
02.2017 - 03.2018
Call Center Representative
Work
02.2016 - 01.2018
Bachelor of Arts - Communication Studies
National University of Modern Languages
Advance Diploma - IT & Networking
RGIT
Advanced Diploma - Automotive Engineering
Central Australian College
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