Hamza Inetidam
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Bannos Cakes. Excelled in fast-paced environments, leveraging strong leadership and Microsoft Office skills to exceed targets.
Very motivated to work with your team, my qualities and skills will make me a dynamic and competent employee.
Available to start as soon as possible, I am available daily for a casual or full- time position.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Bannos Cakes
09.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- delivery of Gelato Cakes, Sponge cakes , Birthday Cakes
Hotel Receptionist
Icone Hotel
03.2024 - 04.2024
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
Plant Operator
La Gerbe Savoyarde
01.2024 - 02.2024
- Followed plant safety procedures, rules, and regulations.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
- Adjusted and maintained plant equipment for safety and performance.
SALES MANAGER - WORK- STUDY
Auchan
09.2021 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Evaluated performance against goals and implemented appropriate development plans.
Accounting Assistant Work-Study
Socco
11.2020 - 09.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
Service Manager in Insurance Student Job
GFP
10.2020 - 10.2020
- Coordinated with other departments to maintain streamlined and productive workflow.
- Processing and updating files
- analysis of situations
- implementation and application of procedure protocols
Construction Worker
Ceccon BTP
07.2019 - 08.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Accounting Internship
Socco
05.2019 - 06.2019
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
Cleaner
ISS
06.2018 - 08.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
House Painter
Passage Association
08.2016 - 08.2016
- Used brushes, spray guns and paint rollers to paint surfaces.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
Education
Master of Commerce - MANAGEMENT COMMERCIAL
INSEEC BUSINESS SCHOOL
07.2023
Bachelor of Commerce - MARKETING AND BUSINESS
IDRAC BUSINESS SCHOOL
06.2021
BTEC - ACCOUNTING AND MANAGEMENT DIPLOMA
GABRIEL FAURE HIGH SCHOOL
06.2020
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Autonomous
Safety Procedures
Strong leader
Technical knowledge
Microsoft Office
Guest Relations
Front Desk Management
Timeline
Delivery Driver
Bannos Cakes
09.2024 - Current
Hotel Receptionist
Icone Hotel
03.2024 - 04.2024
Plant Operator
La Gerbe Savoyarde
01.2024 - 02.2024
SALES MANAGER - WORK- STUDY
Auchan
09.2021 - 12.2023
Accounting Assistant Work-Study
Socco
11.2020 - 09.2021
Service Manager in Insurance Student Job
GFP
10.2020 - 10.2020
Construction Worker
Ceccon BTP
07.2019 - 08.2019
Accounting Internship
Socco
05.2019 - 06.2019
Cleaner
ISS
06.2018 - 08.2018
House Painter
Passage Association
08.2016 - 08.2016
Master of Commerce - MANAGEMENT COMMERCIAL
INSEEC BUSINESS SCHOOL
Bachelor of Commerce - MARKETING AND BUSINESS
IDRAC BUSINESS SCHOOL
BTEC - ACCOUNTING AND MANAGEMENT DIPLOMA
GABRIEL FAURE HIGH SCHOOL
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