Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated customer service professional with a year of experience in delivering exceptional service and fostering strong client relationships. Adept at handling diverse customer inquiries, resolving issues efficiently, and ensuring high levels of satisfaction. Proven ability to work collaboratively within a team, contributing to a positive work environment and achieving team goals. Skilled in communication, problem-solving, and managing multiple tasks in fast-paced environments. Committed to maintaining service excellence and driving customer loyalty.
Overview
Work History
Customer Service Executive
papa curry Restaurant and shisha Cafe
Sydney, NSW
02.2024 - 08.2024
Handled customer billing errors by researching issues in system and asking detailed questions.
Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
Updated account information after customer calls and noted client concerns and issues.
Cash Accountant
Midland Travel & Tour Agency
Multan, Punjab
2018 - 2021
Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
Calculated and prepared checks for utilities, taxes and other payments.
Tracked employee payroll processes to verify timely reporting and avoid late fees.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Computer Operator
Bahauddin Zakariya University Multan
Multan, Punjab
Input data from multiple sources and output data to various forms of physical media.
Produced accurate and detailed daily reports for processing and measuring progress.
Documented job processing requirements and data flow for applications.
Education
Master of Science -
Charles Darwin University
Sydney, NSW
03-2026
Bachelor of Science - Information Technology
NCBA&E
Multan
12-2022
Skills
Payroll Administration
Year-end close
Customer Service
Project Management
Workflow Management
Account Management
Skilled multi-tasker
Customer Relations
Cash Handling
Customer Relationship Management (CRM)
Customer Needs Assessment
Team Collaboration
Languages
English
Professional
Urdu
Professional
Hindi
Professional
HOBBIES
community Service
Travelling
Cricket
Timeline
Customer Service Executive
papa curry Restaurant and shisha Cafe
02.2024 - 08.2024
Cash Accountant
Midland Travel & Tour Agency
2018 - 2021
Computer Operator
Bahauddin Zakariya University Multan
Master of Science -
Charles Darwin University
Bachelor of Science - Information Technology
NCBA&E
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