Summary
Work History
Education
Skills
Languages
HOBBIES
Timeline
Generic

Hamza Riaz

Sydney,NSW

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated customer service professional with a year of experience in delivering exceptional service and fostering strong client relationships. Adept at handling diverse customer inquiries, resolving issues efficiently, and ensuring high levels of satisfaction. Proven ability to work collaboratively within a team, contributing to a positive work environment and achieving team goals. Skilled in communication, problem-solving, and managing multiple tasks in fast-paced environments. Committed to maintaining service excellence and driving customer loyalty.

Work History

Customer Service Executive

papa curry Restaurant and shisha Cafe
Sydney, NSW
02.2024 - 08.2024
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Organized structure of customer service department to optimize coverage for expected demands and enhance response efficiency.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Updated account information after customer calls and noted client concerns and issues.

Cash Accountant

Midland Travel & Tour Agency
Multan, Punjab
2018 - 2021
  • Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
  • Calculated and prepared checks for utilities, taxes and other payments.
  • Tracked employee payroll processes to verify timely reporting and avoid late fees.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Computer Operator

Bahauddin Zakariya University Multan
Multan, Punjab
  • Input data from multiple sources and output data to various forms of physical media.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Documented job processing requirements and data flow for applications.

Education

Master of Science -

Charles Darwin University
Sydney, NSW
03-2026

Bachelor of Science - Information Technology

NCBA&E
Multan
12-2022

Skills

  • Payroll Administration
  • Year-end close
  • Customer Service
  • Project Management
  • Workflow Management
  • Account Management
  • Skilled multi-tasker
  • Customer Relations
  • Cash Handling
  • Customer Relationship Management (CRM)
  • Customer Needs Assessment
  • Team Collaboration

Languages

English
Professional
Urdu
Professional
Hindi
Professional

HOBBIES

  • community Service
  • Travelling
  • Cricket

Timeline

Customer Service Executive

papa curry Restaurant and shisha Cafe
02.2024 - 08.2024

Cash Accountant

Midland Travel & Tour Agency
2018 - 2021

Computer Operator

Bahauddin Zakariya University Multan

Master of Science -

Charles Darwin University

Bachelor of Science - Information Technology

NCBA&E

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Hamza Riaz