Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Hamza Youssef

Canberra,ACT

Summary

With over two decades of professional experience, I am a dedicated and highly adaptable individual, excelling in roles that demand exceptional customer service, problem-solving, and operational skills. My background spans driving in busy urban environments, warehouse operations, and community support, allowing me to develop a robust set of skills including detailed knowledge of city logistics, safety-conscious vehicle maintenance, and effective crisis management. As a community advocate and support worker, I have a proven track record of assisting refugees with integration and legal challenges, reflecting my strong interpersonal skills and commitment to making a positive impact. Highly motivated and capable of working independently, I am always eager to learn new skills and take on challenges that contribute to personal growth and organizational success.

Overview

1
1
Certification

Work History

Taxi Driver

Ambassador taxis
Melbourne CBD, VIC
05.2017 - Nana
  • Navigating the City: I developed an intimate knowledge of the city's streets, shortcuts, and traffic patterns, enabling me to efficiently transport passengers to their destinations.
  • Customer Service: Interacting with passengers was a significant part of my role. This included greeting them, handling their queries, ensuring their comfort throughout the ride, and sometimes dealing with difficult situations or passengers.
  • Safety and Maintenance: Ensuring the safety of my passengers and myself was a top priority. This involved driving safely, adhering to traffic laws, and maintaining the vehicle in top condition to prevent breakdowns and accidents.
  • Adaptability and Problem Solving: Every day brought new challenges, from navigating road closures to dealing with unexpected delays or passenger issues. My ability to adapt and solve problems quickly was crucial.

Warehouse Worker

Caroma
North Coburg , VIC
05.2000 - nan
  • Assembled orders according to customer requests.
  • Inspected damaged goods.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.

Community Support Worker

Horn of Africa Relief and Development Agency
Melbourne , VIC
01.2000 - NaN
  • Assisted in the orientation of newly arrived refugees, providing information about local resources and services.
  • Assisted in developing funding proposals for programs designed to support refugee populations.
  • Organized activities such as language classes, job readiness workshops, health screenings, and recreational events for refugee families.
  • Advocated on behalf of refugees facing legal issues or discrimination due to their status as immigrants and refugees.
  • Facilitated workshops on stress management, parenting skills or budgeting techniques.

Education

Certificate II in Security Operations

ASEC
Canberra

Skills

  • Counseling
  • First-aid and CPR
  • Securing loads
  • Vehicle Maintenance
  • Safety awareness
  • Payment Processing
  • Money Management Assistance
  • Family reunification
  • Community Advocacy
  • Customer Service
  • Quality Control
  • Storage Organization
  • Attention to Detail
  • Forklift Operation

Certification

  • CPCWHS1001 Prepare to Work Safely in the Construction Industry
  • HLTAID011 Provide First Aid
  • HLTAID009 Provide Cardiopulmonary Resuscitation

Languages

Oromo
Professional
Arabic
Professional

Affiliations

  • Reading books
  • Writing
  • Providing support to members of my community
  • physical activity
  • hiking

Timeline

Taxi Driver

Ambassador taxis
05.2017 - Nana

Warehouse Worker

Caroma
05.2000 - nan

Community Support Worker

Horn of Africa Relief and Development Agency
01.2000 - NaN

Certificate II in Security Operations

ASEC

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Hamza Youssef