Hamzah Almansab

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Hosted game services for guests and ensured they are content and satisfied throughout their entire experience
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained and cleaned card-operated and electromechanical games
• Maintained high level of professionalism and discretion when dealing with guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Promoted available products and services to customers during service, account management, and order calls.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed safety protocols while working, avoiding accidents and injuries.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Processed fuel and merchandise transactions by operating POS system with accuracy.

• Gained extensive knowledge in data entry, analysis and reporting.
• Demonstrated leadership skills in managing projects from concept to completion.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Ran errands and provided general office support in a professional environment.

Key Projects:

• Microplastic identification in sample collection using vacuum filtration.

• Field sample collection with seine netting.