Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Hamzah Ikhrais

Sydney,NSW

Summary

Proactive IT professional with a bachelor's degree in information technology, specializing in Networking and Security. Experienced in implementing and maintaining robust security measures to protect sensitive data and systems. Skilled in identifying vulnerabilities, mitigating risks, and ensuring compliance with industry standards. Strong focus on safeguarding organizational assets while fostering team collaboration and delivering exceptional results. Proven ability to streamline cybersecurity initiatives and drive successful implementations. Eager to leverage technical expertise and problem-solving skills to address complex cybersecurity challenges. Dedicated to staying ahead of emerging threats and supporting both business objectives and customer trust through innovative security solutions.

Overview

3
3
years of professional experience

Work History

IT Support Specialist

Venturely
01.2025 - 04.2025
  • Contributed to the development and launch of BoatSearch.com.au, a website for MarineSeven, utilizing WordPress for design and content management.
  • Managed and resolved support tickets using the Atera ticketing system, ensuring timely and effective problem resolution for the team.
  • Utilized Cloudways for server management and website hosting, optimizing performance and ensuring uptime.
  • Managed employee devices and assets using Bluetally, streamlining the asset tracking and maintenance process.
  • Created and maintained professional email signatures across the organization using Exclaimer.
  • Coordinated and managed incoming calls through RingOver and 1300 Australia, ensuring efficient call forwarding and customer support.
  • Administered employee hardware, software, and email configurations through Microsoft 365 Admin, ensuring seamless IT operations across the company.
  • Supported recruitment and business operations using Vincere, contributing to efficient staffing and management processes.
  • Set up new laptops for employees by formatting, configuring email accounts, and installing necessary software, including Microsoft Office and other organization-specific tools, ensuring seamless onboarding and productivity.

Mail and Parcel Processing

Australia Post
11.2024 - 01.2025
  • Organized and ensured timely and accurate routing of mail and parcels to designated locations
  • Adhered to operational guidelines to maintain efficiency and quality standards
  • Consistently met performance goals and contributed to team productivity
  • The team was able to process 50,000 to 75,000 parcels daily

Civil / Construction

Quickway
08.2024 - 12.2024
  • Removed and cleaned timber wood to maintain a safe and efficient work environment
  • Provided support in the new Sydney Airport processing centre to streamline operations
  • Followed daily operational guidelines and consistently achieved end-of-day goals

Student Mentor

Griffith University
11.2023 - 07.2024
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
  • Provided exceptional support to colleagues by sharing knowledge and fostering teamwork
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization

Team Member/ Shop Manager

Ezy Mart
04.2022 - 07.2024
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns and resolving issues

Education

Bachelor of Information Technology - Networking and Security

Griffith University
Brisbane, QLD
07.2024

High School Diploma -

Sharjah International Private School
Sharjah, UAE
06-2019

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Problem-Solving
  • Technical Support
  • Attention to Detail
  • Ethics and Integrity
  • Communication Skills
  • Installation monitoring

Technical Skills

  • Operating Systems: Windows, Linux, Mac OS
  • Database Systems: MySQL
  • Programming: Python, Java, html
  • Networking: Packet Tracer, Routing, Switching
  • Security: Azure
  • System Management: Microsoft 365, Microsoft Office
  • Telephony: RingOver, 1300Australia

Timeline

IT Support Specialist

Venturely
01.2025 - 04.2025

Mail and Parcel Processing

Australia Post
11.2024 - 01.2025

Civil / Construction

Quickway
08.2024 - 12.2024

Student Mentor

Griffith University
11.2023 - 07.2024

Team Member/ Shop Manager

Ezy Mart
04.2022 - 07.2024

Bachelor of Information Technology - Networking and Security

Griffith University

High School Diploma -

Sharjah International Private School

Similar Profiles

CREATE PROFILE
Hamzah Ikhrais