Summary
Overview
Work History
Education
Skills
Timeline
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Hamzie Khalil

Auburn,NSW

Summary

Highly proactive manager with 3 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

5
5
years of professional experience

Work History

Restaurant Manager (In Training)

McDoanlds
Current - Current
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Assistant Restaurant Manager

Mcdonalds
12.2022 - Current
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Assisted with menu development, resulting in a diverse and appealing selection for patrons.
  • Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Developed strong understanding of industry trends to make informed decisions regarding menu offerings, pricing strategies, and promotional activities that appealed to target markets.

Department Manager

McDoanlds
02.2022 - 12.2022
  • PQM (Product Quality Manager)
  • CEM (Customer Experience Manager)
  • PPM (People Performance Manager)
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.

Shift Manager

Mcdonalds
11.2021 - 02.2022
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Crew Member

Mcdonalds
02.2021 - 11.2021
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Crew Member

Flames Charcoal Chicken
01.2019 - 01.2020
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.

Education

High School Certificate -

Condell Park High School

Certificate III - Retail -

Leading Great Restaurant Course -

Mcdonalds

Skills

  • Communication
  • Team collaboration
  • Team leadership
  • Performance management
  • Time management
  • Staff training and development
  • Controlling profit margins
  • Upselling
  • Stock Management
  • Labor Control
  • Budget management
  • Profit and loss management
  • Operations Management
  • Inventory control and record keeping

Timeline

Restaurant Manager (In Training)

McDoanlds
Current - Current

Assistant Restaurant Manager

Mcdonalds
12.2022 - Current

Department Manager

McDoanlds
02.2022 - 12.2022

Shift Manager

Mcdonalds
11.2021 - 02.2022

Crew Member

Mcdonalds
02.2021 - 11.2021

Crew Member

Flames Charcoal Chicken
01.2019 - 01.2020

High School Certificate -

Condell Park High School

Certificate III - Retail -

Leading Great Restaurant Course -

Mcdonalds

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Hamzie Khalil