Han Boya

New Merchant Acquisition:

• Responsible for seeking and signing new business partners in the Brisbane available delivery region.
• Develop and execute effective business development strategies to attract potential merchants to join the Hungry Panda platform.

Exceeding KPIs:

• Set and achieve monthly, quarterly, and annual key performance indicators (KPIs) for business development.
• Ensure surpassing set targets through proactive business promotion and collaboration.

Market Research:

• Conduct market research to understand trends in the Brisbane restaurant industry and dynamics of competitors.
• Adjust business development strategies based on market feedback and demands.

Customer Relationship Management:

• Build and maintain strong collaborative relationships with merchants, ensuring merchant satisfaction and loyalty.
• Handle merchant issues and requests, providing high-level customer service.

Team Collaboration:

• Collaborate with other teams (e.g., delivery operations, marketing, technology) to ensure coordination between business development and other business aspects.
• Share market feedback with internal teams to continuously optimize platform operations.

Contract Negotiation:

• Negotiate commission and Set Up Fee terms with merchants, ensuring contract terms comply with company policies and regulations.

Weekly Reporting:

• Provide weekly reports on the progress and outcomes of business development activities to management.

• Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
• Participated in Chili Lab's menu development by pairing trending dishes with others, contributing to the creation of meal packages (such as lunch sets or holiday combos). Set pricing based on the analysis of customer acceptance and the current inflation rate.
• For Chili Lab's discounted menu items, devised daily or monthly discounts based on sales and customer preferences to attract new customers and encourage repeat purchases from existing ones.
• Developed sales strategies based on the recent performance of Chili Lab's outlets, such as encouraging existing customers to promote the restaurant on social media platforms in exchange for free beverages and offering first-time customers a site-wide discount.
• Utilized popular Chinese community social platforms (such as WeChat Groups, Little Red, Instagram) to announce Chili Lab's promotions and seasonal dishes. Created compelling content and decided on advertising placements to attract new customers.
• Monitored online reviews and customer feedback across various platforms to evaluate satisfaction levels.
• Engaged with social media followers, promoting dishes through giveaways and promotional sales.
• Analyzed monthly sales and feedback for new dishes to determine whether Chili Lab should continue selling them and to guide the development of future menu items.
• Observed customer demands regarding restaurant services and menu pricing, collected and analyzed statistical data to guide Chili Lab's future development.
• Communicated with suppliers to discuss mutually beneficial strategies, such as promoting the freshness and quality of the supplier's ingredients in exchange for favorable pricing.
• Participated in the design of Chili Lab's menu layout, menu images, restaurant logo, and adjusted menu pricing for a more appealing presentation.
• Contributed to the design of Chili Lab's Chinese festival posters, such as Chinese Lunar New Year dinner set posters and Lantern Festival set posters. Also involved in the design and production of the restaurant's website, in-store posters, A-frames at the entrance, exterior signage, and banners.
• Ensured real-time communication with the boss, participated in discussions about Chili Lab's future direction, and formulated monthly marketing KPIs, strategies, events, special dishes, and new releases.
• Researched marketing approaches used by similar restaurants to understand industry trends and identify optimal strategies for increasing revenue.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Maintained detailed records of sales transactions and daily shift reports.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

• Gathered and evaluated YANGUOFU MALATANG's previous sales records, analyzing which advertising strategies are most suitable for the current store situation.
• Participated in the design of in-store advertising posters, enhancing visuals and suggesting creative improvements to make them more appealing to customers.
• Contributed to the design of promotional graphics for LED screens, selecting optimal locations for the screens to attract more target customers.
• Actively approached potential sponsors interested in collaborating with YANGGUOFU MALATANG to achieve mutual benefits and promote each other's brands.
• Assisted in developing content, images, and other materials related to activities and collaborations with sponsors for social media posts. Worked closely with clients to create effective advertising copy that meets their needs.
• Continuously monitored the effectiveness of advertising promotions and the conversion rate of store sales in real-time to determine the necessity of ongoing advertisements.
• Collaborated with in-house staff to ensure the smooth execution of advertising campaigns and maintain high-quality service standards.

• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

• Recognized by management for providing exceptional customer service.
• Resolved customer complaints in a professional manner.
• Provided excellent customer service in a friendly manner.
• Received and stored deliveries in an organized fashion according to company policy.
• Organized raw materials for efficient production of sushi dishes.
• Cleaned equipment used to prepare sushi including knives, cutting boards, and utensils.