HAN KIM
Fitzroy North,VIC
Summary
A dedicated and friendly University student with years of hospitality experience and am committed to customer satisfaction. Enthusiastic, energetic professional with exceptional communication skills. Highly experienced and adaptable, with the ability to multitask and juggle multiple tasks and responsibilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Events Catering
Nudo Events
06.2023 - Current
- Provided hospitality service during wedding and business events
- Worked as a section waitress to provide food and drinks
- Set tables with napkins, flowers, and decor according to client specifications, and served food as needed
- Organised dietary restrictions and preferences with the kitchen staff
Customer Service Coordinator
University Of Melbourne
02.2023 - Current
- Worked as a customer service representative in a fully-booked University accommodation building
- Administered check-ins and check-outs.
- Assigned rooms and took care of all administrative duties, such as high volumes of emails and phone calls
- Processed payments in person, over email and through phone
- Trained in conflict resolution
Front of House Staff
Hochi Mama
02.2021 - 02.2023
- Promotion to supervisor at this fast-paced and busy restaurant
- Trained and worked as a host, section waiter, and bartender
- Opened and closed the store
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
- Assisted in cashiering and Point of Sale (POS) system procedures
- Resolved guest complaints quickly and efficiently
- Trained incoming staff regarding restaurant's procedures.
Waitress
SamSam Restaurant
02.2017 - 07.2020
- Utilised strong multitasking skills in an extremely busy and fast-paced Korean restaurant
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained great customer service through extensive knowledge of food & alcohol
Education
J.D. - Law
University of Melbourne
Parkville, VICMasters - International Relations
University of Melbourne
Parkville, VIC07.2023
Skills
- Customer Service
- Safe Food Handling
- Hospitality Service Expertise
- Team Collaboration
Languages
English
Korean
Certification
- Valid RSA
- First Aid training
- Food Safety Certificate
Timeline
Events Catering
Nudo Events
06.2023 - Current
Customer Service Coordinator
University Of Melbourne
02.2023 - Current
Front of House Staff
Hochi Mama
02.2021 - 02.2023
Waitress
SamSam Restaurant
02.2017 - 07.2020
J.D. - Law
University of Melbourne
Masters - International Relations
University of Melbourne
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