Hannah Newman
Devonport,TAS
Summary
Dynamic and dedicated wait staff member at The Elimatta Hotel, recognized for exceptional customer service and effective problem-solving. Proficient in point-of-sale operations and inventory management, I consistently enhanced guest satisfaction and streamlined dining experiences, ensuring a welcoming atmosphere and prompt service. Committed to maintaining high food safety standards and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wait Staff Member
The Elimatta hotel
Devonport, Tas
08.2024 - Current
- Welcomed guests and provided friendly service throughout dining experience.
- Resolved customer inquiries and concerns to enhance dining experience effectively.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Assisted other wait staff members as needed by delivering food to tables.
- Performed opening and closing duties, such as restocking supplies, putting out reserve signs, wiping down surfaces, and emptying garbage cans.
- Cleared dirty dishes and glasses from tables or counters, preparing areas for the next diners.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Processed payments accurately using cash registers or point-of-sale systems.
- Maintained cleanliness of work area throughout shift
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
Education
GED -
Leighland Christian School
Ulverstone, TAS11-2018
Skills
- Customer service and support
- Food safety compliance
- Point-of-sale operations
- Cash handling expertise
- Team collaboration
- Inventory management
- Supply restocking strategies
- Responsible beverage service
- Front-of-house display design
- Attention to detail
Affiliations
- Volunteer at St. John Ambulance, providing first aid to people at events
- Do a market stall, selling handmade jewelry
Certification
- RSA
- RGC
- first aid
Timeline
Wait Staff Member
The Elimatta hotel
08.2024 - Current
GED -
Leighland Christian School