Han Tran
Melbourne,VIC
Summary
Dynamic hospitality professional with a proven track record at Starbucks, excelling in high-pressure environments. Recognized for exceptional customer service and effective team collaboration. Skilled in cash handling and maintaining cleanliness, I consistently enhance guest experiences while training staff to uphold service excellence. Adaptable and detail-oriented, I thrive in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
11.2023 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
- Collaborated with team members to ensure prompt service during peak hours.
- Assisted customers in selecting menu items, providing personalized recommendations.
- Monitored inventory levels and restocked supplies to prevent shortages during busy periods.
- Trained new baristas on equipment usage and beverage preparation techniques effectively.
Front of House Team Leader
Korean Restaurant
02.2023 - Current
- Supervised front of house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and menu knowledge to enhance guest experiences.
- Implemented reservation system improvements, increasing table turnover and optimizing seating arrangements.
- Coordinated team schedules to meet peak service demands while maintaining staff morale and efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and fostering positive relationships.
Retail Assistant
Uniqlo
11.2022 - 05.2023
- Assisted customers in product selection, enhancing shopping experience and ensuring satisfaction.
- Maintained store presentation standards by organizing merchandise displays and restocking inventory efficiently.
- Processed sales transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Handled customer inquiries and resolved issues promptly, contributing to positive brand perception and loyalty.
- Monitored stock levels and communicated replenishment needs to management, optimizing inventory turnover rates.
Education
Bachelor - Education
Vietnam University
01-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Order taking
- Adaptive and creative
- Safe food handling
- Hospitality service expertise
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Korean
Elementary
Interests
- Music
- Gym Workouts
- Learning new cooking techniques and expanding my culinary skills
- I enjoy helping others and giving back to the community
- Animal Care
- Team Sports
- Food Tourism
- I enjoy cooking for friends and family gatherings
Timeline
Barista
Starbucks, Barista
11.2023 - Current
Front of House Team Leader
Korean Restaurant
02.2023 - Current
Retail Assistant
Uniqlo
11.2022 - 05.2023
Bachelor - Education
Vietnam University