Han Yang
Kogarah,NSW
Summary
Well-qualified store manager with proven success in improving administration and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Store Manager
Aesop
10.2021 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Created, organized and maintained store project documentation including plans, schedules, budgets and progress reports
- Completed multiple tasks simultaneously to optimize project completion
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Upheld and communicated store programs and standards to employees for optimal customer service, and team performance
Assistant Store Manager
Furla
06.2020 - 09.2021
- Assisted senior leaders to evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
- Monitored inventory management and assisted with accurate, cost-effective ordering processes
Store Manager
Furla
04.2019 - 06.2020
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Trained and guided team members to maintain high productivity and performance metrics
Store Manager
Oroton
01.2017 - 04.2019
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Assistant Store Manager
Oroton
01.2016 - 01.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
Education
Bachelor of Commerce - Actuarial Studies And Finance
University of New South Wales
Sydney, NSW2014
Skills
- Microsoft Office Suite
- Excellent interpersonal and communication skills
- Coordinate Project Operations
- Work independently and with team environment
- Strong problem solving and analytical skills
- Faster learner and willing to learn new management system
- Ability to work under high pressure
- High level of detail-oriented and organization skills
Accomplishments
- Exceeded monthly store sales goals 24 months in a row
- Resolved expired product issues by implementing new inventory management
- Increased sales by 30% YOY by retail operation skills and collaboration with stakeholders
REFERENCES
Upon by request
Timeline
Store Manager
Aesop
10.2021 - Current
Assistant Store Manager
Furla
06.2020 - 09.2021
Store Manager
Furla
04.2019 - 06.2020
Store Manager
Oroton
01.2017 - 04.2019
Assistant Store Manager
Oroton
01.2016 - 01.2017
Bachelor of Commerce - Actuarial Studies And Finance
University of New South Wales
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