Summary
Overview
Work History
Education
Skills
Timeline
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Han YU

Giralang,ACT

Summary

Two years in the administrative field and four years in the hospitality industry. Solid communication skills whilst being self-assured to make timely decisions by providing professional advice, aimed at maximizing profitability. Superior planning and implementation capabilities with key expertise in formulating pivotal revenue turnaround strategies recognized for driving improvement through competitive systems and practices, while providing logistics business analytics. Long-term resource planner forecasting workforce planning, organization process efficiency, and organizational structure to ensure a formidable team approach, and the attainment of maximum performance levels and productivity.

Overview

7
7
years of professional experience

Work History

Supervisor & Croupier

Casino Canberra
04.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Observe and monitor the gaming floor for rule compliance, adherence to federal law and cordial customer-employee interaction.
  • Live game record data entry and report large cash and credit transactions in the casino and complete the appropriate procedures and paperwork.
  • Interact with floor managers to share concerns and information as well as any misconduct or suspicious behaviour during the course of gameplay.
  • Assess performance of game table employees and train new gaming staff.

RiotACT CN Social Media Operator

Region Media Group
06.2020 - 12.2020
  • Creating spreadsheets and slides using Microsoft Excel and Powerpoint for daily, weekly and monthly reporting.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Responding to comments, messages and questions from followers and engaging with the community to build a strong and positive online presence
  • Campaign planning and execution by collaborating with Editor team, Business Development team and Design team to create specific marketing campaigns including promotions, contests and other special initiatives.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.

Social Media Operator

MyCanberra Media
07.2019 - 05.2020
  • Developing marketing content such as blogs, promotional materials and advertisements for social media
  • Analyzing and reported social media and online marketing campaign results
  • Evaluated business requirements, leveraging information to forecast feature costs relating to hardware, software and consulting
  • Collaborated with Editor and Designer to create specific marketing campaigns to increase brand awareness and enlarge audiences/subscribers
  • Administration & office support: Route and distribute incoming mail and email, Answer routine letters, emails and phone calls and other basic administrative works
  • Codified office structures and processes to promote teamwork and performance.

Event Coordinator

CBRLife Media
09.2018 - 06.2019
  • Developing and implementing event plans, including scheduling, budgeting, and managing logistics
  • Building and maintaining strong relationships with current and potential clients, responding to their inquiries, and providing updates on event progress
  • Budget, Site management and vendor coordination
  • Managing event budgets including negotiating contracts with vendors, tracking expenses and ensuring that the event stays within budget
  • Sourcing and coordinating with event vendors and suppliers
  • Assessing the success of events, collecting feedback from attendees and stakeholders and using this information to inform future event planning.

Experienced Waiter

CBD Dumpling House
09.2016 - 09.2018
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.

Education

Bachelor of Business - Professional Accounting

Elite Education Institute
Sydney, NSW
12.2019

Master of Biological Sciences -

Australian National University
Canberra, ACT
12.2018

Bachler of Wildlife Conservation And Nature Reserv -

Beijing Forestry University
Beijing, China
07.2012

Skills

  • Business Administration
  • Customer Relations
  • Analytical/Problem Solving Ability
  • High Degree Of Accuracy And Attention To Details
  • Team Player With Ability To Work Independently
  • High-level Interpersonal And Organizational Skills
  • MS Office Suite
  • Fast Learner

Timeline

Supervisor & Croupier

Casino Canberra
04.2021 - Current

RiotACT CN Social Media Operator

Region Media Group
06.2020 - 12.2020

Social Media Operator

MyCanberra Media
07.2019 - 05.2020

Event Coordinator

CBRLife Media
09.2018 - 06.2019

Experienced Waiter

CBD Dumpling House
09.2016 - 09.2018

Bachelor of Business - Professional Accounting

Elite Education Institute

Master of Biological Sciences -

Australian National University

Bachler of Wildlife Conservation And Nature Reserv -

Beijing Forestry University

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Han YU