Hana Bassal
Clyde,Vic
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Crocs Playcentre
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Shift Manager
McDonald's
03.2019 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Criminal Justice And Criminology - Criminal Justice
Swinburne University of Technology
Melbourne, VIC11.2027
Bachelor of Psychological Science - Psychology
Swinburne University of Technology
Melbourne, VIC11.2027
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Development
- Staff Motivation
- Conflict resolution techniques
- Safety awareness
- Cash Handling
- Problem-Solving
- Team Supervision
Timeline
Shift Supervisor
Crocs Playcentre
01.2024 - Current
Shift Manager
McDonald's
03.2019 - 12.2023
Bachelor of Criminal Justice And Criminology - Criminal Justice
Swinburne University of Technology
Bachelor of Psychological Science - Psychology
Swinburne University of Technology
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